[access-uk] Re: helping my friend with his pc
- From: "Adrien Collins" <adriencollins22160@xxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 2 Aug 2014 21:22:46 +0200
Hi George
It is windows 7 home, it has been identified as a malware
problem, I will be fixing it on Monday all being well, I
have downloaded several tools to do the job, hopefully I can
get it working again, it is a form of malware that blocks
the internet access and I believe puts in its own ip
address, I think 127001 or something like that. Not clever
to not use anti-virus, but I will do my best with it but if
not I'll try other suggestions, I have got stinger by
MacAfee, and several other programs to clean the system,
after I have cleaned it I will try and make it as secure as
I can.
Regards
Adrien
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of George Bell
Sent: Saturday, August 02, 2014 1:24 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: helping my friend with his pc
Hi Adrian,
You don't mention what operating system is being used.
My first suggestion would be to get one of the free
anti-virus programs installed on to a USB flash drive on a
good system. If I'm not mistaken ESET (and others) do free
trails, although better to buy if they can afford it.
By running the program from a flash drive initially, it
should avoid many of the issues which could arise if
actually installed to a suspect system.
Once you are satisfied that the system is clean, I suspect
the other problems have more to do with local settings.
George.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Adrien Collins
Sent: 01 August 2014 19:18
To: 'access uk'
Subject: [access-uk] helping my friend with his pc
Hi
I went to see my friends today and I offered to help him
with his desktop, it is in a bit of a mess, I found he has
no antivirus on it, he is receiving e-mails but nothing else
can connect to the internet, he opens up internet explorer
and it says proxy server not connecting or something like
that. I am a bit concerned as he has been running it like
this for several weeks, I know he has taken a big risk. The
problem is neither his wife or he really understands
computers. I am going up there to help Henrietta with her
laptop but I will not risk putting my hard drive on his pc
as I have a lot of year's of work and files on it. I cannot
work out why he is receiving e-mails but nothing else. He
connects to the internet via satellite, his desktop is the
primary pc. It connects via Ethernet cable direct to the
router. Henri's laptop connects ok. I can fix software
problems but not hardware, I have given them the number of
the local pc engineer. To be honest I think he has taken a h
uge risk not having any antivirus on it. I have just told
them not to transfer any files between his pc and her laptop
in case there is a virus, have I done the right thing? Is
there anything I can do to fix this or should I leave it to
someone with more experience? I wonder if it needs wiping
and reloading just in case of a virus. It has been too long
now. He uses his pc for internet banking and all kinds of
things financial, I am very concerned.
Regards
Adrien
I use BullGuard to keep my computer clean.
Try BullGuard for free: www.bullguard.com
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