[access-uk] Re: helping my friend with his pc
- From: George Bell <george@xxxxxxxxxxxxxxxxxxx>
- To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 2 Aug 2014 11:24:09 +0000
Hi Adrian,
You don't mention what operating system is being used.
My first suggestion would be to get one of the free anti-virus programs
installed on to a USB flash drive on a good system. If I'm not mistaken ESET
(and others) do free trails, although better to buy if they can afford it.
By running the program from a flash drive initially, it should avoid many of
the issues which could arise if actually installed to a suspect system.
Once you are satisfied that the system is clean, I suspect the other problems
have more to do with local settings.
George.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Adrien Collins
Sent: 01 August 2014 19:18
To: 'access uk'
Subject: [access-uk] helping my friend with his pc
Hi
I went to see my friends today and I offered to help him with his desktop, it
is in a bit of a mess, I found he has no antivirus on it, he is receiving
e-mails but nothing else can connect to the internet, he opens up internet
explorer and it says proxy server not connecting or something like that. I am a
bit concerned as he has been running it like this for several weeks, I know he
has taken a big risk. The problem is neither his wife or he really understands
computers. I am going up there to help Henrietta with her laptop but I will not
risk putting my hard drive on his pc as I have a lot of year's of work and
files on it. I cannot work out why he is receiving e-mails but nothing else. He
connects to the internet via satellite, his desktop is the primary pc. It
connects via Ethernet cable direct to the router. Henri's laptop connects ok. I
can fix software problems but not hardware, I have given them the number of the
local pc engineer. To be honest I think he has taken a huge risk not having any
antivirus on it. I have just told them not to transfer any files between his pc
and her laptop in case there is a virus, have I done the right thing? Is there
anything I can do to fix this or should I leave it to someone with more
experience? I wonder if it needs wiping and reloading just in case of a virus.
It has been too long now. He uses his pc for internet banking and all kinds of
things financial, I am very concerned.
Regards
Adrien
I use BullGuard to keep my computer clean.
Try BullGuard for free: www.bullguard.com
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