[access-uk] helping my friend with his pc

  • From: "Adrien Collins" <adriencollins22160@xxxxxxxxx>
  • To: "'access uk'" <access-uk@xxxxxxxxxxxxx>
  • Date: Fri, 1 Aug 2014 20:17:44 +0200


I went to see my friends today and I offered to help him
with his desktop, it is in a bit of a mess, I found he has
no antivirus on it, he is receiving e-mails but nothing else
can connect to the internet, he opens up internet explorer
and it says proxy server not connecting or something like
that. I am a bit concerned as he has been running it like
this for several weeks, I know he has taken a big risk. The
problem is neither his wife or he really understands
computers. I am going up there to help Henrietta with her
laptop but I will not risk putting my hard drive on his pc
as I have a lot of year's of work and files on it. I cannot
work out why he is receiving e-mails but nothing else. He
connects to the internet via satellite, his desktop is the
primary pc. It connects via Ethernet cable direct to the
router. Henri's laptop connects ok. I can fix software
problems but not hardware, I have given them the number of
the local pc engineer. To be honest I think he has taken a
huge risk not having any antivirus on it. I have just told
them not to transfer any files between his pc and her laptop
in case there is a virus, have I done the right thing? Is
there anything I can do to fix this or should I leave it to
someone with more experience? I wonder if it needs wiping
and reloading just in case of a virus. It has been too long
now. He uses his pc for internet banking and all kinds of
things financial, I am very concerned. 



I use BullGuard to keep my computer clean.
Try BullGuard for free: www.bullguard.com

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