[access-uk] Re: help with mum's pc
- From: "Adrien Collins" <adriencollins22160@xxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 5 Mar 2015 16:01:31 +0100
Hi Martin
It was windows 8 to start with, I don't know if it had
disks, my lenovo laptop did.
Regards
Adrien
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of martin wilsher
Sent: Thursday, March 05, 2015 3:58 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: help with mum's pc
I don't know what your pc came with, so can't be sure, if it
came with discs
for win eight .1 then use those, otherwise it's clean
install of eight and
then upgrade to eight.1. of course, first try a repair, as
you say.
Thought, if no discs, the clean install might be on a
partition on the pc.
See if the user guide says anything about accessing that.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Adrien Collins
Sent: 05 March 2015 14:33
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: help with mum's pc
Hi Martin
I had similar thoughts, yes it is a lenovo and know it has a
lot of stuff I
have gradually removed, mum I think has disks with it but if
not, how do we
make one to fix the issue?
Would we need to burn windows 8.1 to disk to fix it? Would
it be able to
repair or do a full reinstall? Mum hasn't backed up her pc
as yet but I
think we are going to have to do that sometime soon. A
repair would be
preferable for
obvious reasons.
Regards
Adrien
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of martin wilsher
Sent: Thursday, March 05, 2015 3:11 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: help with mum's pc
This is what I came up with
http://answers.microsoft.com/en-us/windows/forum/windows8_1-
system/irqlnotle
ssorequal-on-windows-81-64/ffea75f5-ed2f-418f-88e7-543487b7e
4d3
it seems to be a driver incompatibility issue according to
that post.
Because of the junkware put on a lot of these laptops,
thoughts are that it
might be something to do with that junkware. The page talks
of using the
windows eight disc.
Hth.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Adrien Collins
Sent: 05 March 2015 13:48
To: 'access uk'
Subject: [access-uk] help with mum's pc
Hi
Not sure if you saw the message I sent the other day
regarding mum's pc. Ok
she has used windows 8.1 on her lenovo desktop since last
year. She has had
an error and it has occurred 78 times in the last 8 months
or since last
July according to the event log. The error is irql not less
or equals, when
this error occurs, the pc shuts down and tries to scan but
it cannot and mum
has to physically reboot it. Sometimes the error happens as
soon as she
boots up but sometimes when she is using other programs such
as krome or
outlook. This morning the problem has occurred 4 times, I do
not know
anything about windows 8 so have no idea how to fix this but
it seems to be
getting worse. How can we fix it please? According to google
it is quite
common but I don't know. Any ideas please? Sometimes she can
go days without
it crashing but today it has happened 4 times so far. In the
event log it
mentioned something along the lines of curnal power support
which makes me
think it is definitely something in windows itself.
Regards
Adrien
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