Hi Terry I have not used the site for a while but the Citizens Advice Bureau have an online resource called www.adviceguide.org.uk which wil give you soem intial advice on your statutory rights. As well as this the government have recently set up Consumer Direct which is a national helpline for consumer issues. I would stronly recommend that you look at these as your guarantee may not be the final word as far as your rights are concerned. Regards Matt ________________________________ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of terry cooper Sent: 25 September 2007 17:57 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] hard drive crash help please Hi all I was hoping someone could try to help me out here. I have a HP Compaq Pavilion dv1000 (1665 eu) entertainment notebook. Last Satureday, the laptop died on me. I didn't look for the garentee until the next day, Sunday, only to find out that it ran out the day before!!! I was gutted. The pc won't boot up to the windows screen, instead it just just keeps rebooting. It won't boot up in safe mode, and when I tried to reinstall xp, using a cd, it got so far then came up with a message saying something like, it couldn't find a hard drive to install the oporating system to. I don't know whether my hard drive is dead, or perhaps whether the file alocation table has become corrupt. I have a couple of questions. can I somehow connect my lap top to another pc, to try to use a file recovery programme that I have, and if so, what sort of lead can I use. Can you get a USB to USB lead? Any ideas where I could get a replacement drive from at a sensible price? Any help appreciated. Terry