Thanks for that Phil, and I'll pass some of your comments over to the folks concerned in the local organisation I refered to a few messages back. Like the 'ground noise' phrase. From Ray I can be contacted off-list at: mailto:ray-48@xxxxxxxx -----Original Message----- Phil Hi Ray. In response with training we can also offer phone support where required. The remote support side of things is superb and if the user has an internet connection we can shadow the user and see where things are going wrong and aid if there are problems. These options reduce the cost of an agent going to a clients house. Your right about the training side of things and it is something which we will look into and any suggestions are always greatly appreciated. If we can help we will. The same goes for the product, we try to add features into Guide by listening to our users and adding/removing options upon request. We rely on the feedback from others to expand our product. It really is the noise from ground level that helps us to design features which will be beneficial. Any ideas just shout. By the way, I find that NOD32 is quite good, so is Avast but I would still recommend AVG. Just from a personal point of view. It just does what it says on the tin and does it really well. Regards Phil. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq