[access-uk] Re: guide from software express
- From: "Phil" <phil@xxxxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sun, 30 Sep 2007 13:14:58 +0100
Hi Ray.
In response with training we can also offer phone support where
required. The remote support side of things is superb and if the user
has an internet connection we can shadow the user and see where things
are going wrong and aid if there are problems. These options reduce the
cost of an agent going to a clients house.
Your right about the training side of things and it is something which
we will look into and any suggestions are always greatly appreciated. If
we can help we will.
The same goes for the product, we try to add features into Guide by
listening to our users and adding/removing options upon request. We rely
on the feedback from others to expand our product. It really is the
noise from ground level that helps us to design features which will be
beneficial. Any ideas just shout.
By the way, I find that NOD32 is quite good, so is Avast but I would
still recommend AVG. Just from a personal point of view. It just does
what it says on the tin and does it really well.
Regards Phil.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Ray's Home
Sent: 30 August 2007 12:17
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: guide from software express
Well, must say that turning MSAA on and off sometimes flummoxes me, or
simply brings on a fit of swearing when I'm in a hurry! So, System
access on that account alone would seem to have a lot going for it. I
wish I had more technical appreciation of what System Access actually is
these days. Certainly being able to inspect what's on-screen with the
mouse would seem to suggest that an OSM is now employed.
Just a few thoughts and reflections on what's been said so far. Must
say that, on the Guide issue, Phil's responses have been somewhat
encouraging. It is nice to know that escaping the walled garden doesn't
involve the equivalent of getting a padlocked gate open. Wonder if
anyone is using Guide along with NOD32? I don't find NOD32 invasive,
though there are popup balloons when it updates, and updating can be
very frequent when an upsurge of techno anti-social behaviour is around.
Still, no matter how clever Guide and/or System Access may be, I think
the other factor, pointed to by Graham is indeed training. Some people
simply will not sit down with a manual to learn.; which is very
different to my approach to learning new software. Remote assistance
too, as mentioned by Phil, seems to be used increasingly which must, all
in all, be to the good. Only caveat being the person taking control of
your computer should be trustworthy and competent. Wonder if insurance
is involved against any liability arising from such remote assistance.
I'd like to bet that Guide does score when it comes to gaining the
confidence of those who can see a useful amount, not just because of its
magnification abilities, but also, I suspect, because seeing members of
a family can appreciate more what's going on than someone using a screen
reader alone; and of course how much assistance a person has on-hand
must be an important factor in how successful they become in gaining
useful skills and doing useful work with their PC.
Seems that, especially with Guide, we're back to the old question of
whether blind and VI people are better off with an environment designed
specifically around their needs, or whether they should try and use the
same Windows environment as everyone else. I get the impression, and
that's all it is, that some of JFW's success has been down to a
philosophy of putting people at a partial remove from the raw Windows
interface, though of course an experienced JAWS user will know about and
use the JAWS cursor in some situations. Certainly with Guide though,
funny how ideas do come back. Twenty years back Dolphin was doing
something like this with the modified Borland text editor who's output
was voiced directly to the user, rather than using HALs screen reading
abilities. Still, that was another era, an entirely different world
then.
From Ray
I can be contacted off-list at:
mailto:ray-48@xxxxxxxx
-----Original Message-----
Peter Beasley
The one feature I like about system access, is that you don't have to
press enter when you want toenter information into an edit field
whichcompletely flummoxes sighted people if they are trying to use your
computer
----- Original Message -----
From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
> Hi Ray,
>
> I think System Access is now a screen reader. The reason is that it
now
> has
> a virtual mouse, as well as all the other stuff, and it presents
Windows
> to
> the user much as the other screen readers do. Have you tried SA?
If not,
> you really should.
>
> All the best
>
> Steve
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