[access-uk] Re: getting help from tesco drivers
- From: "Graham Page" <gpage@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 21 Aug 2007 08:57:09 +0100
Hi Wendy and Sandra.
That advice is indeed useful and I will get the drivers in future to just
check off what is there against what is on the receipt.
Regards
Graham
Graham Page
Home Phone: 0207 265 9493
Mobile: 07753 607980
Fax: 0870 706 2773
Email: gpage@xxxxxxxxxxxxxx
MSN: gabriel_mcbird@xxxxxxxxxxx
Skype: gabriel_mcbird
----- Original Message -----
From: "Wendy Sharpe" <w.sharpe@xxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, August 21, 2007 6:39 AM
Subject: [access-uk] Re: getting help from tesco drivers
Graham
I use Tesco regularly, and most of the drivers are really helpful. What I
do is stand at the door with a couple of plastic recycling baskets in front
of me into which I ask them to put the goods. Often they will hand them to
me, saying what they are, and I put them into the baskets. That way I can
carry things through to wherever I want to put them away. Your driver
should certainly tell you whether any items have been substituted and
whether any are missing due to non-availability on the day. If you are
shopping online, you should have received a confirmation e-mail detailing
your order. If anything is missing, e-mail them letting them know and they
will e-mail back saying you will be refunded. Are you new to the system?
Things often go a bit wrong at first, but as drivers get to know you they
should get used to having to give you a bit more information. I hope all
this helps.
Wendy
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Graham Page
Sent: 21 August 2007 00:13
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] getting help from tesco drivers
Hi all.
This could be considdered off topic particularly if it grows into a big
thread, but I received a tesco order today only to find that when the driver
had gone there were 3 items of my order missing.
I rung tesco who told me that if I quoted the prices from the receipt then I
would get a refund of the money for the missing items.
I know a driver cannot put things away, but is it reasonable to ask the
driver to go through the shopping to make sure that all the things that are
on the receipt are in fact there in the delivery?
Regards
Graham
Graham Page
Home Phone: 0207 265 9493
Mobile: 07753 607980
Fax: 0870 706 2773
Email: gpage@xxxxxxxxxxxxxx
MSN: gabriel_mcbird@xxxxxxxxxxx
Skype: gabriel_mcbird
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