Hi Clive, You need to hold down keys 2, 6 and 8 whilst turning the Stream on. You will then be placed in a menue and if you use 8 or 2 to move through it, one of the options will be to format the internal memory. You'll lose any podcasts, radio stations, saved encyclopedia articles and bookmarks, but the firmware will be fine. The SD card won't be effected and so I don't think Audible should be effected either as the authorisation file is stored on the SD card. Yusuf -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Clive Pallett Sent: 29 September 2014 22:49 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] formatting internal memory on the Stream Hello Steve and fellow listers, I have just checked in the Stream's menus and there isn't an option to format the internal memory, just the SD card. How is this done if needed? best wishes, Clive Pallett ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq