[access-uk] Re: ebay help wanted

From: Brendan Roache <brndn.rch@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Date: Thu, 25 Jul 2013 23:00:59 +0100

That was your choice at time of purchase Adrian and you had the informationat the time presumably. You then continued and made the purchase.----- Original Message -----From: "Adrien Collins" <adriencollins22160@xxxxxxxxx>

To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, July 25, 2013 9:26 PM
Subject: [access-uk] Re: ebay help wanted

Hi Simon

I have been reading your other messages, I was only given 10 days toreturn the item and in that there are 2 weekends and the deadline falls ona Sunday, talk about being unhelpful. Being that I am in France, the postoffice is shut on Saturday afternoons and until Monday, by the time I gotmum to pack the items up, I had lost 4 out of the 10 days, it is asking abit much to get a package to the uk and then forwarded on to ebay.


Regards

Adrien


-----Original Message-----

From: access-uk-bounce@xxxxxxxxxxxxx[mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of goshawk on horseback

Sent: Thursday, July 25, 2013 11:12 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: ebay help wanted

not at all! we need the extra time to sort out assistance and such, they
don't.
why does there always have to be one, who has to complicate the issue!

Simon

----- Original Message -----From: "Angel" <angel238@xxxxxxxxxxxxx>

To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, July 25, 2013 10:02 AM
Subject: [access-uk] Re: ebay help wanted


If we require extra time for such things as the returning of goods,

shouldn't sighted consumers demand extra time as well? Doesn't giving tous

this extra time discriminate against the busy sighted person who just
doesn't have time, for whatever reason, to package and send the goods they
might want to return?

----- Original Message -----From: "Brendan Roache" <brndn.rch@xxxxxxxxxxxxxx>

To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, July 25, 2013 4:09 AM
Subject: [access-uk] Re: ebay help wanted

Exactly Derek. Do people put on their order, I am blind and if the goods
are unsatisfactory I will need extra time to return as I am blind?
-----Original message-----
From: Derek Hornby
Sent:  25/07/2013, 8:47  am
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: ebay help wanted

Simon
How many  companies give the blind extra time For  returning goods.

Derek
-----Original Message-----
From: access-uk-bounce@xxxxxxxxxxxxx
[mailto:access-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of goshawk on horseback
Sent: Thursday, July 25, 2013 2:41 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: ebay help wanted

they are discriminating against us, by completely ignoring our needs as
disabled customers. such as giving us extra time for returning goods, as
we
need assistance to insure that labels have come out properly, or
recognizing

that with say extra cab costs in returning goods, that is not always the
best option, as they currently don't use a delivery service that will
collect from the customer's home.
there selling page on there site, is also very far from accessible,
something else that I for one have told them about on a number of
occasions,

but which they don't seem in any hurry to sort out.

Simon

----- Original Message -----From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>

To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, July 24, 2013 6:51 PM
Subject: [access-uk] Re: ebay help wanted

In what way is  ebay discriminating against the  disabled?
And to keep on topic, we are talking about Technology aren't we!

They are treating us same as other customers,
(and no different to  any other company that Sells goods  via the
internet)

Let's not forget, when we place  an oorder
(or paid the seller)  we are then agreeing To terms and  conditins.
Regards,
Derek
-----Original Message-----
From: access-uk-bounce@xxxxxxxxxxxxx
[mailto:access-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Martin
Sent: Tuesday, July 23, 2013 1:07 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: ebay help wanted

Hi All

I have had this problem for about 3 years regarding how ebay treat
disabled
customers.  I even took legal advice to try taking legal action against
ebay

for not complying with the disability access laws, but the solicitor said
it

would take too much money to take on sucha giant, and as they are not
based
in UK, it would be very difficult to enforce any laws to win the battle.

I did inform RNIB to take up the case, but they have done pretty much
nothing.

After further advice, I was informed, the only way to resolve thismatter,would be to take this to the press and give reports about how such alarge

company can flaunt disability access laws.  However, it would take a

pertition to make this viable. I even thought about pertitioning my MPto

bring companies like this to justice, but with what has been happening
with
large companies like this not even paying their taxes, I doubt if action

would be taken. However, I feel we should all create a petition andlobby

ebay, so they have to listen to us as a mass group of disillussioned
people,

rather than as individuals, where they have no intention of doing
anything.
Unfortunately, money talks and ebay have a lot of moneyy to continue
ignoring the law.

Sorry for the rant, but it makes me sick, trying to challenge companies
like

ebay and betfair, who make millions, but are just greedy and do not care
about their customers.

Maartin