Do you have telephonic automated billing for your utilities? I pay my
utilities either on line, or by telephone. The automated telephonic
system tells me my balance. Another suggestion might be to have the
telephone customer service representatives assist you. After all,
what are they there for anyway? If there is a convenience charge,
perhaps you might have that waved. Considering your circumstances?
----- Original Message ----- From: "Hazel Darvell"
<witch.hazel66@xxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, September 25, 2013 4:19 AM
Subject: [access-uk] e billing with virgin media
Hello to all
I am looking for any opinions on the following.
We pay £1.75p each month for paper bills and recently decided to ask
said company about this.
When we were with BT you were able to have a tandam billing for 3
months to see how you got on with e billing but Virgin Media won't
allow this.I explained our situation but got nowhere.
So for the 3 months we try e billing and no paper back up we would
have no idea on the state of the account.
We don't read Braille good enough so this is not an option.
We rely entirely on screen readers and find their website a
nightmare, so cluttered .
I have told them my feelings on all of the issues but they really
don't give a toss.
Do any other list members use this company for e billing? and how
accessible do you find it?
Thanks
Hazel
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