Hello Hazel yes I do and have very little trouble with it. I pay monthly by direct debit as you may also so I usually just check the truncated e mail version. If it looks a bit pricy I then take a look. Most of the numbers with 0845 and 0870 are free these days so I really don't have a problem. We have been with Virgin for many years. Good luck Ron----- Original Message ----- From: "Hazel Darvell" <witch.hazel66@xxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Wednesday, September 25, 2013 9:19 AM Subject: [access-uk] e billing with virgin media Hello to all I am looking for any opinions on the following. We pay £1.75p each month for paper bills and recently decided to ask said company about this. When we were with BT you were able to have a tandam billing for 3 months to see how you got on with e billing but Virgin Media won't allow this.I explained our situation but got nowhere. So for the 3 months we try e billing and no paper back up we would have no idea on the state of the account. We don't read Braille good enough so this is not an option. We rely entirely on screen readers and find their website a nightmare, so cluttered . I have told them my feelings on all of the issues but they really don't give a toss. Do any other list members use this company for e billing? and how accessible do you find it? Thanks Hazel ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ----- No virus found in this message. Checked by AVG - www.avg.com Version: 2013.0.3408 / Virus Database: 3222/6696 - Release Date: 09/24/13 ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq