[access-uk] Re: e billing with virgin media
- From: "David W Wood" <david.g3yxx@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 25 Sep 2013 09:27:45 +0100
Hazel
I use them for e-billing as I resent the £1.75 per month!
As you say, the website is not easy, but it is possible.
I find them totally abominable as a company, and the attitude of the call
centre is despicable.
The installation here took 3 months to affect.
The only reason that I am with them is for a better internet speed than any
other provider - I can only get 50mB using the BT lines.
ATB
David W Wood
-----Original Message-----
From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Hazel Darvell
Sent: Wednesday, September 25, 2013 9:19 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] e billing with virgin media
Hello to all
I am looking for any opinions on the following.
We pay £1.75p each month for paper bills and recently decided to ask
said company about this.
When we were with BT you were able to have a tandam billing for 3 months
to see how you got on with e billing but Virgin Media won't allow this.I
explained our situation but got nowhere.
So for the 3 months we try e billing and no paper back up we would have
no idea on the state of the account.
We don't read Braille good enough so this is not an option.
We rely entirely on screen readers and find their website a nightmare,
so cluttered .
I have told them my feelings on all of the issues but they really don't
give a toss.
Do any other list members use this company for e billing? and how
accessible do you find it?
Thanks
Hazel
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