Hello Henry
I don't have statements for either of these but do have braille statgements
for my bank account and credit card account and was appalled recently to
receive someone else's credit card statement instead of my own. Now, in
truth, I would rather have paid his and let him pay mine as it was just
after our cruise round New Zealand - smile!
It was all sorted out in the end but it took a very long phone call where I
was passed from one person to another before it was sorted out.
I have been told since that I could have asked for compensation as they had
jeopardised my security in sending all my card details to the wrong person.
Hope you get your problem sorted out soon.
Alison
