Hello Ibby, you're seeing grouped messages. from your message list, Alt+V followed by V followed by G should bring normality back. The G is a toggle, so if you do it again, they'll collaps into groups once more. Best, Clive ----- Original Message ----- From: Ibrahim Gucukoglu To: access-uk@xxxxxxxxxxxxx Sent: Thursday, October 11, 2012 11:14 PM Subject: [access-uk] Re: collapsed messages in outlook express, what does it mean and how can i stop them Hi Julie. Could you tell us about your system, what screen reader, windows version and email client? Usually if a message is collapsed then it means that it is part of a thread and pressing enter on it will open the most recent message in that thread. You can tap the right arrow key to access messages inside the thread, it makes moving and or deleting threads much simpler and easier, you can delete messages in a whole thread that don't interest you with a single keystroke. All the best, Ibrahim. From: julie rodaway Sent: Thursday, October 11, 2012 9:07 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] collapsed messages in outlook express, what does it mean and how can i stop them For some reason, some of my email messages in my in-box are appearing with the word collapsed in front of them. What does this mean and how can I stop this occurring? Its only been happening within the last few days. Thank you for any help. Best wishes, Julie.