I've just recently "had" to use chip & pin myself when purchasing something
in M&S. I've always been opposed to chip and pin as, I don't see how
accessible this is supposed to be. I understand the analoguey with being
able to use a keypad if an individual can use a telephone. However, I
understand, not all chip and pin key pads are layed out in exactly the same
number order. The thing that worries me most about this chip and pin is, if
you press the wrong key and make a mistake, what happens then? How it the
mistake to be currected? None of hte great financial institutions that have
forced chip and pin onto the general public, singing its endless praises,
have explained how to sort things out when you make a mistake. There are
plenty of sighted people who just happen to press the wrong button
sometimes. They do have the edge though when it comes to seeing their
straight away and knowing what button, if any, that currects the mistake
that's been made.
That was my big issue with this chip and pin business. it's very convinient
but, very accessible. I suppose any member of staff aren't allowed to give
us assistance due the privacy i.e. tapping in you're pin number. Hmmm.....
I'm resigned to chip and pin, will use it if I have to but, don't feel
secure with it given how visual it really is.
Justin
----- Original Message -----
From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, April 04, 2005 12:43 PM
Subject: [access-uk] chip and PIN
Hi SteveisI believe that if people see there is an accessible site, they sometimes assume that the main site isn't accessible, or is less accessible, whicha logical assumption, because they then wonder why an accessible site was needed at all, if the main site is less accessible.
Isn't that same sort of thinking with chip and PIN!
RNIB campaigns for chip and signature, with reason that not all the blind visually impaired are able to use chip and PIN. However, the reasoning is surly flawed because those that claim unable to use a key pad, how many of those are able to use a telephone? The point being if one is able to use telephone then one must be able to use a key pad.
I suggest the learning of layout for chip and PIN key pad, is easy if one
already knows the layout for a telephone buttons!
Of course there will be people blind visually impaired that simply don't want to use chip and PIN, but that's just as true for sighted people.
What do others think, is chip and PIN really and truly difficult to use for those with little or no sight? Regards, Derek
e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx
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