[access-uk] Re: braille note touch problems

  • From: "Jackie Brown" <jackieannbrown62@xxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Tue, 17 Jan 2017 08:34:42 -0000

I heard it was dated from 2011, so work it out! (smile.)

Kind regards,

Jackie Brown
Email: Jackieannbrown62@xxxxxxxxx
Check out my website: www.thebrownsplace.info
Follow me on Twitter: @thebrownsplace
Skype name: thejackmate


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ;
Steve Nutt
Sent: 17 January 2017 08:24
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: braille note touch problems

Hi,

Are you kidding?  The processor is about three years old.  It's an early 
Android processor.

All the best

Steve

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ;
James English
Sent: 15 January 2017 20:17
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: braille note touch problems

Hello,

What is actually wrong with the hardware? It seems to have a farely decent 
processor for a tablet, if I'm reading it correctly.

On 1/15/17, rajmund <brajmund2000@xxxxxxxxx> wrote:

hi Steve,
I don't have one, fortunately.

Sent from Thunderbird

On 15/01/17 5:19 PM, Steve Nutt wrote:
Hi,

Yes, if Braillenote Touch were on Android 6 or 7, it simply wouldn't 
cope I don't believe.

But I think you should all quit moaning about it, and vote with your 
feet, and get a refund.  Or rather moan about it to Humanware, who 
probably won't be interested anyway.

Mainstream rules.

All the best

Steve

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of rajmund
Sent: 14 January 2017 21:12
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: braille note touch problems

hi there, unfortunately, this is not necessarily the version of android.
not all kitkat devices crash monthly. if you had a newer android, it 
could still crash. if anything, it would probably be worse on a newer 
version.
a
lot of it is the hardware, at this stage.

Sent from Thunderbird

On 14/01/17 6:38 PM, john gallagher wrote:
ian all this is very sad because of the price of this sort of thing.
also
it's not just the price but the back up one gets from these companies.
four
thousand is a big lot of money to pay out but for the machine just to 
keep going truly dead is very very poor indeed. surely this device 
has to be upgraded to a different tablet and the more up to date 
android version.
like
jackie has done it does make one thing the way to go is main stream.
whether
it runs on old versions are not it should work better than it is doing.

----- Original Message -----
From: Ian Macrae  <dmarc-noreply@xxxxxxxxxxxxx> (Redacted sender
ian$macrae1 for DMARC)
To: access-uk@xxxxxxxxxxxxx
Date: Saturday, 14 January 2017 3.04 pm
Subject: [access-uk] Re: braille note touch problems



I'm sorry to say that Humanware's reputation  both for product 
excellence and great customer service have both gone through the 
floor in relation to the BN Touch. I cannot remember another 
note-taker which has so consistently failed to live up to its hype 
and failed to deliver on its potential. HW has similarly 
consistently failed to address issues relating to the age and 
performance of the Android OS running on the Touch and also dodged 
questions about security patches being made available by Google.
For me the Braille Note Touch was the big disappointment of 2016. 
This disappointment was compounded by the fact that it was the 
second piece of specialist access tech to let me down within a 
matter of months Ian Macrae

ian.macrae1@xxxxxxx



On 14 Jan 2017, at 14.28, john gallagher 
<john@xxxxxxxxxxxxxxxxxxx>
wrote:

hi all
i was  disgusted just now to hear of a friend of mine who has a 
braille
note touch.
suddenly it locked up and they sent someone out to sort it.
again this machine has done the same and now if they come out it's
G300
or G500 for the full day's charge for someone to come out.
surely this is wrong humanware should either get the touch to work 
on a
much higher version of android or sort something out with it. the 
machine is just truly dead if mine goes like that what could i do.
it's very very poor.
at least he still has his old apex to manage with.
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