Hi John,
They should still give you a refund, as it is not fit for purpose.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
john gallagher
Sent: 15 January 2017 09:32
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: braille note touch problems
hi well my last one on this now what ever it is my mate tells me if they
have to come out to see the device at his home these are the prices. i just
think it is important to put on this list for any blind people who hear a
company saying this product is second to none and the first braille android
tablet then they have to realise as steve told me from the very first. how
can you expect anything to be any good because it runs on very old android
version i remember years ago working for a shop crane and sons and wilson
peck who were piano dealers. sometimes they would polish an old spring and
loop piano up which were stopping being made by 1910 and telling customers
they were a decent buy. in fact these things were a heap of true rubbish.
surely in the blind orientated world a company has to hold up their hands
and say this product has big problems.
tomorrow i will tune some pianos in horseforth could i get away with
charging #500 never.
so as i say this will be my last on the touch for now. i would feel too
guilty trying to sell my device.
----- Original Message -----
From: Derek Hornby <derek.hornbyUk@xxxxxxxxxxxxxxx>
To: access-uk@xxxxxxxxxxxxx
Date: Saturday, 14 January 2017 9.03 pm
Subject: [access-uk] Re: braille note touch problems
** To leave the list, click on the immediately-following link:-
Hi John
I think the fees you quote, are for training.
If the work is for a repair, then customer would usually arrange for
the kit to be sent to humanware.
Regards, Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of john gallagher
Sent: Saturday, January 14, 2017 2.28 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] braille note touch problems
hi all
i was disgusted just now to hear of a friend of mine who has a
braille note touch.
suddenly it locked up and they sent someone out to sort it.
again this machine has done the same and now if they come out it's
#300 or #500 for the full day's charge for someone to come out.
surely this is wrong humanware should either get the touch to work on
a much higher version of android or sort something out with it. the
machine is just truly dead if mine goes like that what could i do.
it's very very poor. at least he still has his old apex to manage
with.
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