I’m sorry to say that Humanware’s reputation both for product excellence and
great customer service have both gone through the floor in relation to the BN
Touch. I cannot remember another note-taker which has so consistently failed to
live up to its hype and failed to deliver on its potential. HW has similarly
consistently failed to address issues relating to the age and performance of
the Android OS running on the Touch and also dodged questions about security
patches being made available by Google. For me the Braille Note Touch was the
big disappointment of 2016. This disappointment was compounded by the fact that
it was the second piece of specialist access tech to let me down within a
matter of months
Ian Macrae
ian.macrae1@xxxxxxx
On 14 Jan 2017, at 14:28, john gallagher <john@xxxxxxxxxxxxxxxxxxx> wrote:
hi all
i was disgusted just now to hear of a friend of mine who has a braille note
touch.
suddenly it locked up and they sent someone out to sort it.
again this machine has done the same and now if they come out it's Ģ300 or
Ģ500 for the full day's charge for someone to come out.
surely this is wrong humanware should either get the touch to work on a much
higher version of android or sort something out with it. the machine is just
truly dead if mine goes like that what could i do. it's very very poor. at
least he still has his old apex to manage with.
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