[access-uk] blazie engineering uk
- From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
- To: "access-uk" <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 7 Dec 2005 20:10:25 -0000
Access-uk
Hi All
Is it normal for a supplier of IT kit for the blind to insist
that a demonstration must be at their site only?
I have been a customer of Blazie Engineering ever since they were set up in
UK and before that was a customer of Sensory Systems, and this is the
first time i have ever come across the rule that demonstration only
at Blazie's office site.
Background:
I have asked for demonstration of pacmate to be used as a Braille
text phone for Deafblind.
I asked for a named person (i WON'T NAME NAMES HERE)
to do the demonstration and gave few
options for time and venue.
I Suggested:
1. I come to them for 4pm until 7pm that way I miss rush our traffic
with taxi.
2. Meet me at RNIB Judd Street for the demonstration if RNIB agrees!
3. Come to me and do the demonstration at my home, or at RNID Typetalk
Liverpool (with their agreement!
Blazie won't agree to any of the above.
First i am told that the person I was wanting do the demonstration didn't
have all the experience etc.
They also said that the only person THAT can do the demonstration works
9 until 5 and so my idea of 4 to 7 w s out of question.
They say it's either I come earlier in the day, or there is no
demonstration at all. I fail to understand what is wrong with the
demonstration being either at RNIB (if RNIB agreed) or my home etc.
They say the following:
"there is a lot of equipment that needs to be transported from our office
here
and it'll take quite a lot of time to set up. Also, as I understand it, you
need to see the Pacmate working as a Deafblind solution, which means we
will
need to test the device on their phone system first of all and then we'll
have to tie up a couple of their phone lines for your demonstration which
means it's just not possible to have the demonstration at the RNIB.
Obviously we want you to see the Pacmate/Deafblind solution working
fully so you can get the best idea of whether it will be suitable for
you before you decide to purchase it or not and the only way that's
possible is for you to come to our offices here in Eastcote."
Part of the above makes no sense because if a demonstration uses a phone
line, only 1 phone line is then used.
The other day I did ask here, who owns Blazie Engineering UK
I was wanting to contact him or her to try to things out.
Also, does it really take lot of time to set up pacmate.
Regards,
Derek
e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx
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