[access-uk] Re: black on black?
- From: "Alistair" <alistair.kelly@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 18 May 2010 15:39:41 +0100
Hi Tristram,
Thanks for this, She had been having a look at NVDA and thinks this might have
been a issue. The link you provided seems to have sorted it out, thanks!
alistair
----- Original Message -----
From: Tristram Llewellyn
To: access-uk@xxxxxxxxxxxxx
Sent: Tuesday, May 18, 2010 10:03 AM
Subject: [access-uk] Re: black on black?
When the colour is reported as "black on black" this quite often indicates a
video interceptor problem of some sort. You will need to have a look in that
area therefore to fix the problem. You may want to find out whether they have
other access technology installed on the machine. You may also want to find
out about the graphic card being used and whether the drivers have been
properly installed for it or maybe if there is an update set you can get a hold
of.
It is difficult to direct specifically what you may wish to do not having any
other info to hand. I would however be tempted to try updating the video
interceptor for JAWS. You can do so using this download to see if it will help.
For 32 bit:
ftp://ftp.freedomscientific.com/users/hj/private/WebFiles/Tools/FSVideoIntercept-32bit.exe
For 64 bit:
ftp://ftp.freedomscientific.com/users/hj/private/WebFiles/Tools/FSVideoIntercept-64bit.exe
Regards.
Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk
Mail:
Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx
Technical: Support@xxxxxxxxxxxxxxxxxxx
General - info@xxxxxxxxxxxxxxxxxxx
Phone:
Support line: 0845 634 7979
Sight and Sound Technology Limited is a company registered in England and
Wales, with company number 1408275.
Sight and Sound Technology
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
VAT Number - GB 860 2121 66.
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Alistair
Sent: 18 May 2010 09:49
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] black on black?
Hi folks,
My friends pc is still having problems with the menus and also reading with
the jaws curser, also the colour in both IE and some elements of outlook
express are reporting as being black on black. I checked her display settings
and they seem fine, anyone else experieinced this and know how to resolve it?
Any help would be great, could this be a jaws issue and can you still repair
jaws ? or do you have to re-install?
thanks
Alistair
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