Hi martin will have a look and ask the question if she has in anyway altered the settings, thanks!
Alistair----- Original Message ----- From: <dudleym@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx> Sent: Tuesday, May 18, 2010 10:31 AM Subject: [access-uk] Re: black on black? In addition to what Tristram has advised, I suggest you ask your friend if they have altered any of the settings in the display properties advanced section. I have come across this a couple of times with people wanting to really customise their desktop settings. This could be very tricky to resolve and in the two examples I came across it was easier and quicker for me to rebuild their desktops, but that was just a click of a button on the work server. Martin Tristram Llewellyn recently said:-
When the colour is reported as "black on black" this quite often indicates a video interceptor problem of some sort. You will need to have a look in that area therefore to fix the problem. You may want to find out whether they have other access technology installed on the machine. You may also want to find out about the graphic card being used and whether the drivers have been properly installed for it or maybe if there is an update set you can get a hold of.It is difficult to direct specifically what you may wish to do not having any other info to hand. I would however be tempted to try updating the video interceptor for JAWS. You can do so using this download to see if it will help.For 32 bit: ftp://ftp.freedomscientific.com/users/hj/private/WebFiles/Tools/FSVideoIntercept-32bit.exe For 64 bit: ftp://ftp.freedomscientific.com/users/hj/private/WebFiles/Tools/FSVideoIntercept-64bit.exe Regards. Tristram Llewellyn Sight and Sound Technology Technical Support www.sightandsound.co.uk Mail: Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx Technical: Support@xxxxxxxxxxxxxxxxxxx General - info@xxxxxxxxxxxxxxxxxxx Phone: Support line: 0845 634 7979Sight and Sound Technology Limited is a company registered in England and Wales, with company number 1408275.Sight and Sound Technology Welton House North Wing Summerhouse Road Moulton Park Northampton NN3 6WD VAT Number - GB 860 2121 66.From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of AlistairSent: 18 May 2010 09:49 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] black on black? Hi folks,My friends pc is still having problems with the menus and also reading with the jaws curser, also the colour in both IE and some elements of outlook express are reporting as being black on black. I checked her display settings and they seem fine, anyone else experieinced this and know how to resolve it? Any help would be great, could this be a jaws issue and can you still repair jaws ? or do you have to re-install?thanks Alistair ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________
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