Hi Jim, do you have the v stream softpak? It sounds like you've downloaded the book in the enhanced format. You have to have the v stream softpak installed on your player to play this format. I think it costs £30. Or you can re download in format 4 and that will work. HTH, Amro _____ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jim McAuslan Sent: Thursday, December 01, 2011 9:06 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] audible format not working Hi List, I've just downloaded the audible download manager from audible and after downloading my book and copying it onto my victor stream, I'm getting an unsupported format message. I'm using a different pc from what I normally use and I kind of got into a bit of a tangle when choosing a format. It plays on my pc but only after being promted for a programme, and it seems windows media player is the one that plays this format. Can anyone give me some clue as to what I've done wrong. TIA Jim McAuslan from sunny Findhorn Minds are like parachutes they work best when open