Mo, I have been with talktalk um, must be about four years now? As for down time, I've had these but often only fleetingly. I did have line problems and serious down time about two years ago but matters were sorted eventually but it took a long time. I find their tech.support ok, yes we are mostly using our indian cousins and, as usual, get a good one and nothing's too much trouble, get a bad sample and give up!! I'll await other responses and may come back to you. Colin Howard, living near Southampton in Southern England. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq