[access-uk] Re: a question regarding the 195 directory enquiries service
- From: "Jackie Cairns" <jackie.cairnsplace@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 5 Feb 2011 13:17:58 -0000
Yes, exactly. But on each occasion I've moved, I have rung 195 and asked to
be put through to Registrations, where they have always updated my details.
I don't know if this is necessary, but I have done it as a matter of
organising my paperwork when moving. I have had one of these Braille cards
for years and years. It just says 195 and gives my PIN.
Kind Regards,
Jackie Cairns
J&M Work-Ability
jandm@xxxxxxxxxxxxxxxxxx
www.work-ability.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Clive.Lever@xxxxxxxxxxx
Sent: 03 February 2011 16:34
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: a question regarding the 195 directory enquiries
service
That explains it. I've never used the card. Just memorised the number.
So, if your wife quotes the number on the card she originally got, and gives
them her name, she should get through. Don't know if you have to inform BT
when you marry or divorce, and change your surname as a result.
Best,
Clive
Clive Lever
Diversity Advisor
01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County Hall,
Maidstone, ME14 1XQ.
Diversity is a strength and we will value and harness difference for the
benefit of all service users, the individual and KCC.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Ankers, Dave (UK)
Sent: 03 February 2011 16:25
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: a question regarding the 195 directory enquiries
service
Alexander ,
Normally, all the 195 service ask for is your code (on the card), and your
name.
You can call them from any number, including mobiles.
Cheers
Dave
Hi all,
I wonder if anyone can advise me regarding the best way to resolve the
following issue.
My wife Carol was given a card for the 195 directory enquiries service when
she was studying at Queen Alexandra College in Harborne in 1992. I wasn't
studying there at the time, but Carol informs me that all the cards were
linked to the number used at the time for the college switchboard, and
although Carol does remember occasionally using her Directory Enquiry card
when she was at college, she has not used it since, as she believes that the
cards have to be linked to a particular number, I.E., the owner of the card
has to own or have the use of their own landline telephone.
What I'm wondering really, is which bit of BT should I speak to on Carol's
behalf to enable us to either arrange for a new card, or inform BT that
Carol's circumstances have changed and in view of this can she update the
details linked to her old Directory enquiry card so that she can use it
again.
Thank you in advance for any replies.
Alexander Shannon
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