[access-uk] a list for reviewing VI products?

  • From: "Henry Miller" <henry@xxxxxxxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Fri, 11 Sep 2015 21:19:46 +0100


Hi Mike

I fully agree with you, a list set up to review VI products from various
suppliers would be an excellent idea. Unfortunately, I am unable to set up
such a group. Consumers of VI products would be able to give feedback and
either confirm or offer design improvements and then we may acquire the desired
products.

Best wishes

Henry


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Michael Moore
Sent: 11 September 2015 17:58
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Braille Scrabble

Hi,

The problem is that as long as companies (any that is, not only RNIB) sell
rubbish and it is accepted and not returned for refund, the only losers are the
customers. They get away with supplying below par products. So it is good to
voice your opinion and let other customers know of bad reviews/experiences.

A list for customers of VI products and the like would be good to share
experiences and set up their own review list.

Mike

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Carol.Pearson29@xxxxxxxxxxxxxx (Redacted sender
"carol.pearson29@xxxxxxxxxxxxxx" for DMARC)
Sent: 11 September 2015 17:50
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Braille Scrabble

Probably but you end up having to choose which you fight and don't and by the
time we'd gone through the cane saga ... I think we made a decision about the
watch after that.

You're right, though.

Carol P

----- Original Message -----
From: "Michael Moore" <michaelmoorehere@xxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, September 11, 2015 5:48 PM
Subject: [access-uk] Re: Braille Scrabble


Carol,

You could probably still have got your money back under "not fit for
purpose".

This is for any product, regardless of time elapsed from purchase, if it
fails to do its purpose.

Mike

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Carol.Pearson29@xxxxxxxxxxxxxx (Redacted sender
"carol.pearson29@xxxxxxxxxxxxxx" for DMARC)
Sent: 11 September 2015 17:38
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Braille Scrabble

Ugh, Eleanor!

I hope you're going to say something and send it back. I certainly
wouldn't buy it ...

A year or so back we had trouble with long canes and not being able to
fold them after use. Although people helpfully suggested lubricating and
pulling hard etc., we didn't feel we could manage this easily ourselves
and so, eventually, got refunds for the two they'd sent, both of which
were impossible for me to take apart once I'd used them. I consider
myself to be quite strong but couldn't imagine any older lady, just a bit
frail, managing any better than I had, but RNIB wouldn't acknowledge the
problem and those canes are still being sold, so far as I am aware. There
were no instructions suggesting that they needed lubricating or anything
and, anyway, we didn't feel competent to do this ourselves. We eventually
gave up and purchased one from QAC. It's not really quite as sturdy
feeling in some ways and a little more expensive, but at least I can fold
it down on the bus and when I reach home once again.

Then Mike bought a watch some time about eighteen months back and it kept
gaining - well, it was odd: the small hand would move so at some point
(usually within a few days) it was saying the wrong hour. We debated
sending it back but, to be honest, by the time we'd searched for a pattern
in its behaviour and not really found one and had worked out it was only
the hour hand that was showing the problem we couldn't really send it back
within a reasonable time so the months passed. Eventually Mike was sick
of it as it was unwearable unless you were checking time each day with
something else, so he put it into a shop for checking and/orrepair. They
said it was awful, something was shot in it, but I can't quite remember
what. It cost quite a lot for repair, though by that time we didn't have
any of the guarantee remaining, but at least it's now working fine!

Strangely enough, just a few months back, Mike was speaking to someone
else who had had exactly the same problem but couldn't pin it down either
... so we're not very happy with the quality control right at the moment.
A totally blind person would definitely have had to report on that watch
fault if they had had it to trial for about a month.

Carol P

----- Original Message -----
From: "Eleanor Martha Burke" <eleanormarthaburke@xxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, September 11, 2015 4:40 PM
Subject: [access-uk] Re: Braille Scrabble


Well said Mike, I paid £29.45p approx for this. My friend got it from
RNIB on Wednesday and I went to her place to play it yesterday. I think
it would be fair to see that I required sighted help and unfortunately I
required it more and more as we built up the words as it got more and
more
unmanagable for me to look at the board independently and meaningfully.
I
am ot really stupid but I might well have appeared so yesterday or as one
who required sighted assistance when I did not really need it and all
that
is thanks to RNIB for selling a hidious board. My friend had a scrabbled
board but the tiles did not fit it and her scrabble board had a type of
plastic grid where the tiles can sit in so that they do not move or
become
dislodged. If the Braille instructions are on the RNIB website, I do not
know if they are there as a Word document, then Carol could read the
description of the board, other than that Carol I will get around to
copying out what the Braille instructions say about the board as at least
they will describe better than I can. I could just say that there is not
a plastic grid for each tile like there was in the old board but 4 pins
at
each corner of a square to fit the tile in to. Therefore if you feel the
board without tiles on it, all you feel is a mass of pins 4 for each
tile.
There are two dots in a square to denote a double letter and 3 dots to
denote a tripple word.

Eleanor
----- Original Message -----
From: "Mike Ray" <mike@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, September 11, 2015 4:29 PM
Subject: [access-uk] Re: Braille Scrabble



I agree with Eleanor that the design is ludicrously stupid. It's far
too easy to push or knock the tiles out of place while groping around to
read what's there.

But, it is unlikely to have been designed by the RNIB, I would think.
Since 'Scrabble' is no doubt a jealousy guarded trademark product it
would have been designed by whoever owns the mark.

Either way it clearly didn't bother asking a blind Braille reader to
test the prototype, or ask a blind person of average intelligence what
it needed to be like. In my experience it is virtually unplayable if
you can't see at all.

Your time might be better spent asking the RNIB why they are pruning
items from their product range faster than I can keep up with.



On 11/09/2015 15:35, Carol.Pearson29@xxxxxxxxxxxxxx (Redacted sender
carol.pearson29@xxxxxxxxxxxxxx for DMARC) wrote:
I haven't seen one in several years now as I still have the old one so,
if you can tell me more, I am interested.

Carol P

----- Original Message -----
From: Eleanor burke
To: access-uk@xxxxxxxxxxxxx
Sent: Friday, September 11, 2015 1:10 PM
Subject: [access-uk] Re: Braille Scrabble


it is not a new one out Carol, it would be new to myself as I haven't
purchased one for years. I think this one is out three of four years.




On 11 Sep 2015, at 13:02, Carol.Pearson29@xxxxxxxxxxxxxx (Redacted
sender "carol.pearson29@xxxxxxxxxxxxxx" for DMARC)
<dmarc-noreply@xxxxxxxxxxxxx> wrote:


Eleanor,

Oh, I didn't know RNIB had a new one out.

If it's worse than the last one then let's not bother, but please
tell me all about it.

Carol P

----- Original Message -----
From: Eleanor Martha Burke
To: access-uk@xxxxxxxxxxxxx
Sent: Friday, September 11, 2015 10:43 AM
Subject: [access-uk] Braille Scrabble


Hope it is OK discussing Braille Scrabble here. Purchased this
game on Wednesday and played it for the first time yesterday. The
board
design is certainly changed since I first purchased it back in the
1980s
when the scrabble board was an American one and the tiles fitted in so
well. Then I had a new cheap and horrible board after my nice American
one got lost in the post. Finally today's board is very ppoorly
designed in my opinion. Wonder why the RNIB has chosen this design
rather than a design where the tiles can fit in comfortably without
moving about or lifting off the board. How do current users of
Scrabble
get on with the board? Very disappointed in it really for £29.45p
when
you consider a mainstream one is so cheap. As the game builds up and
there are more and more tiles on the board it is quite difficult really
to explore the board without moving the tiles accidentally.

Eleanor



--
Michael A. Ray
Analyst/Programmer
Witley, Surrey, South-east UK

Eyes-free Linux:
http://eyesfreelinux.ninja/

Raspberry VI:
http://www.raspberryvi.org/

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  • » [access-uk] a list for reviewing VI products? - Henry Miller