Hi Jackie, You said you can get all the information if you go to the website using Internet Explorer but, you can't get the information if you access the site from your favourites list. Have you upgraded your Internet Explorer since placing the site address in your favourites list? I've had this happen to me when upgrading I.E. Steve _____ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jackie Cairns Sent: 23 February 2008 19:59 To: Access UK Mailing List Subject: [access-uk] Yellow Pages Online query Hi List I think I have now discovered what causes any telephone or mobile numbers not to appear on the www.yell.com website when I do a search for the name of a business or category of business. This is really bizarre, but if I go into Internet Explorer and type the website address into the address bar, I can access the telephone numbers my search yields. Similarly, if I go into the saved website in my Favourites when Internet Explorer is open, I can find the info I want. But I have also got the Favourites menu on my Start menu, and if I launch the Yellow Pages website from there, thereby opening Internet Explorer, none of the phone numbers come up. Now I know that's bizarre and frankly inexplicable in my book, but that's what happens. So while I now know I can access the information I want either by going into Internet Explorer and typing in the direct URL, or doing so by my Favourites menu when IE is open, I don't understand why it doesn't show any phone numbers only when I enter the website by using the Favourites menu from my Start menu, which is exactly the same. Yes it seems completely stupid when I read this back, but that's what happens. Dare I ask why? (smile). The good thing is that I can replicate it and know what to do to get the info I want. But I want to know why this happens. Jackie Email: cairnsplace@xxxxxxx Skype Name: Cairnsplace