Hi Jim, I think this may be the problem you're having: When Windows Explorer is displaying the Contacts folder, if the Preview pane is shown, then there's a bug in Jaws which causes Windows Explorer to hang/freeze when you move through the contacts in the Folder view. There are two ways of hiding the preview pane. The first is to hide the preview pane and the details pane for all folders: 1. Choose Folder Options on the Tools menu. 2. The Folder Options dialog opens on the General page, and first control is a Tasks group of radio buttons. Select the Use Windows classic folders radio button, and then press Enter to press the default OK button. This was taken from a Jaws guide to windows mail on vista: http://bit.ly/9b1QZX David. original message: Hi list, I'm using windows mail (outlook express) on a vista machine, using jaws 9. I'm having problems accessing the contacts list within this program as it won't read them out when I go into the contacts list. Does anyone know how I can overcome this problem? Is there a fix for it? Any help will be appreciated. Jim ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq