Hi Valerie, I'm not sure why the conversation button is unavailable. Is this the case when viewing your inbox? It's more awkward to get to your contacts in windows live mail 2011. In this version, there's no equivalent of the go menu, and the associated shortcuts. However, as in the previous version, there's a group of buttons: mail, calender, contacts etc. To get to the contacts window: 1. press f6 till you get to mail (button), which is the first of the group of buttons. 2. Arrow down to contacts (button) and press it. Note that in 2011 version, this does not open a new window, rather the original mail window becomes a contacts window. So you have to follow a similar proceedure to get back to the mail window. David. original message: Hi all. I’ve recently updated to Windows Live 2011 and have come up against two problems. Firstly I can no longer view messages by conversation. I went to the view tab and it says conversation button unavailable. Can this be changed? The second thing is how on earth do I get to my contacts list? Can’t find it anywhere and I want to make some changes to one of my contacts. Help please! Valerie Pickles. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq