Hi Petrina, I know it may be a bit of a dumb question, but is your laptop definitely running the 64 bit version of Windows Seven? I use radio downloader on my desktop PC running Windows 7 64 bit and Window-Eyes 8.1 and don't have any problems using it. Maybe you could try uninstalling and re-installing in case the installation threw a wobbly, but otherwise, not sure what the problem could be. Cheers, Sandra.