r message which I show below. I’ve followed the path shown and the EXE file is there but I just don’t know what to do with it. If it’s damaged and needs replacing where would I find a sound file? Any other reason I've no knowledge of so any help would be much appreciated. Error Message Setup was unable to automically close all applications. It is recommended that you close all applications that need to be updated by Setup before continuing. C:/Users/Roger/AppData/Roaming/CompatibilityVerifier/CompatibilityCheck. exe Many thanks Roger