Hi Peter, Perhaps an easier way to get to what is called a "Command Prompt" is to go to Start, then All Programs. Now navigate to Accessories, under which you will find "Command Prompt". When you press Enter on Command Prompt you will be in what your ISP called a "black window" Now simply type: ping www.ezeedsl.co.uk And press return George. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Peter Beasley Sent: 21 October 2008 18:02 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: What am I doing wrong? do I need to type in the word "command" or not before ping and are there anyspaces? ----- Original Message ----- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Tuesday, October 21, 2008 4:49 PM Subject: [access-uk] Re: What am I doing wrong? Hi Peter, Did you type: ping www.ezeedsl.co.uk all on one line? (It was on two lines in your message) Anyway - it works as it should here. George. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Peter Beasley Sent: 21 October 2008 16:23 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] What am I doing wrong? I have been having problems accessing certain sites and e-mailled my ISP and below is what I was instructed to do. Hi Peter, Can you please try to ping these sites? Go to "START" then select "RUN" in the box provided type "COMMAND" Once the black console appears type: ping www.ezeedsl.co.uk press return and could you please let me know what message was displayed. I did as instructed but all I got was a windows error message. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq