[access-uk] Re: Web design
- From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 25 Sep 2008 14:39:46 +0100
Yes I know what you mean, and with some messing around with the JAWS
cursor, one can find how the questions and answers have been set out.
But what does it usually say before you start the survey? Should only
take five minutes of your time! well if you have to start playing around
with the JAWS cursor, forget five minutes.
How many times have you pressed Insert + F5, and received the following:
edit, edit, edit, etc.
Yep, not much text been written to describe those form fields. Isn't
that the idea of making web pages accessible or indeed usable.
Regards
Dave Ankers
Sometimes I find a question with the responce choices laid out as
follows, the check boxes go in order of the question so the first would
relate to strongly agree, the last to strongly disagree etc. Sorry if
this isn't what you meant and has explained something that was already
obvious to you.
I strongly agree
I agree
I neither agree or disagree
I disagree
I stongly disagree
check box not checked
checkbox not checked
checkbox not checked
checkbox not checked
checkbox not checked
At 09:16 25/09/2008, you wrote:
>Hi All,
>
>My companies IT support department up to now only been available by
>phone, Now however, a fault can be logged online, and in a recent
>email from them, they included the following:-
>
>"Did you know that you can log and track Incidents online using the
>5858 Online application. Simply go to the IT matters homepage, and
>click the red button at the top of the page (5858 Online). Once into
>the application, you can either log a new Incident by selecting the
>'Create a New Incident' option or enter and existing Incident number
>into the field which says 'An Incident Number' within the 'Look up my
>existing support requests section'"
>
>Well, I went to the web page, and initially the page contains a search
>form field, whereby you can enter keywords relating to the issue, in
>order to search a database for a solution. This is fine and if you
>haven't already done so or contacted someone else regarding the matter
>then that's what you do.
>
>However, if you select the "Create a new incident" link, which one
>would normally expect to open a form into which details of the issue
>can be entered, No! it takes you to the search to database for a
>solution screen again! on the premise you haven't already done this
before.
>
>Now calling IT support is normally the last resort, and when you keep
>being sent round in circles, one gets quite frustrated, and what's the
>point of having a link called "create a new incident" when all it does
>is return to the search database screen.
>
>I contacted IT support, and raised a fault, saying that their "create a
>new incident" link was not working. The answer, it has been set up so
>that five searches of the database need to be performed, before it will
>display the actual form to enter the issue details! Now is it me???
>
>I thought good practice for web design was to enable the user to access
>the required page within two clicks!
>All this does is frustrate the hell out of me and pick up the phone.
>Naturally it isn't the person on the other end of the phones fault, the
>system is set up that way (you never can find out who actually did) but
>they do work for that company so one tends to let some steam off!
>
>The same company sends out requests to complete surveys of their
>services. Only problem, the survey includes a statement and contains
>check boxes such as you strongly agree, agree, etc, and what does JAWS
>say? "Radio button not checked" that's all, really useful, yep, I have
>also reported this too, aren't their laws in place to make these
>companies make their web pages accessible?
>
>If you know of them please let me know, and please, no companies
>touting for business.
>
>Cheers
>
>Regards
>
>Dave Ankers
>
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