Sometimes I find a question with the responce choices laid out as follows, the check boxes go in order of the question so the first would relate to strongly agree, the last to strongly disagree etc. Sorry if this isn't what you meant and has explained something that was already obvious to you.
I strongly agree I agree I neither agree or disagree I disagree I stongly disagree check box not checked checkbox not checked checkbox not checked checkbox not checked checkbox not checked At 09:16 25/09/2008, you wrote:
Hi All, My companies IT support department up to now only been available by phone, Now however, a fault can be logged online, and in a recent email from them, they included the following:- "Did you know that you can log and track Incidents online using the 5858 Online application. Simply go to the IT matters homepage, and click the red button at the top of the page (5858 Online). Once into the application, you can either log a new Incident by selecting the 'Create a New Incident' option or enter and existing Incident number into the field which says 'An Incident Number' within the 'Look up my existing support requests section'" Well, I went to the web page, and initially the page contains a search form field, whereby you can enter keywords relating to the issue, in order to search a database for a solution. This is fine and if you haven't already done so or contacted someone else regarding the matter then that's what you do. However, if you select the "Create a new incident" link, which one would normally expect to open a form into which details of the issue can be entered, No! it takes you to the search to database for a solution screen again! on the premise you haven't already done this before. Now calling IT support is normally the last resort, and when you keep being sent round in circles, one gets quite frustrated, and what's the point of having a link called "create a new incident" when all it does is return to the search database screen. I contacted IT support, and raised a fault, saying that their "create a new incident" link was not working. The answer, it has been set up so that five searches of the database need to be performed, before it will display the actual form to enter the issue details! Now is it me??? I thought good practice for web design was to enable the user to access the required page within two clicks! All this does is frustrate the hell out of me and pick up the phone. Naturally it isn't the person on the other end of the phones fault, the system is set up that way (you never can find out who actually did) but they do work for that company so one tends to let some steam off! The same company sends out requests to complete surveys of their services. Only problem, the survey includes a statement and contains check boxes such as you strongly agree, agree, etc, and what does JAWS say? "Radio button not checked" that's all, really useful, yep, I have also reported this too, aren't their laws in place to make these companies make their web pages accessible? If you know of them please let me know, and please, no companies touting for business. Cheers Regards Dave Ankers ******************************************************************** This email and any attachments are confidential to the intended recipient and may also be privileged. If you are not the intended recipient please delete it from your system and notify the sender. You should not copy it or use it for any purpose nor disclose or distribute its contents to any other person. ******************************************************************** ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq -- No virus found in this incoming message. Checked by AVG.Version: 7.5.526 / Virus Database: 270.7.1/1688 - Release Date: 9/24/2008 6:29 AM
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