[access-uk] Re: Waitrose Broadband, was Leaving BT
- From: "Adrian Higginbotham" <adrian.higginbotham@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 9 Jul 2007 10:00:10 +0100
I noticed the day that this thread got going last week that BT announced
the take over of the ISP behind Waitrose and a number of other coustomer
offerings, although I can't remember the name now off the top of my
head, brightnet or some such possibly - seems it isn't so easy to escape
BT afterall.
Adrian Higginbotham
Accessibility content manager
British Educational Communications and Technology Agency - BECTA
Tel: Direct dial 024 7679 7333 - Becta switchboard 02476-416994.
Email: Adrian.Higginbotham@xxxxxxxxxxxx
Web: http://www.becta.org.uk/
BECTA, Millburn Hill Road, Science Park, Coventry, CV4 7JJ
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Jim Denton
Sent: 06 July 2007 22:02
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Waitrose Broadband, was Leaving BT
Hi just thought that I'd put my 2 pence worth in here. We have been
on Waitrose for about ten months. As a bit of a dunce with all this
techie stuff, I have to say they held our hands all the way. The first
problem was not realising that you had to take the top off a USB
networkcard. There support is based in South Africa, they have been
patient and once when their Broadband was out, there was a recorded
message on their support line.
They also say that if they make a proffit they will spend it in the
third world.
Regards Jim Denton
----- Original Message -----
From: "Amro Bilal" <amro_bilal@xxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, July 06, 2007 1:26 AM
Subject: [access-uk] Waitrose Broadband, was Leaving BT
> Hi James,
>
> Please let us know how you get on with Waitrose. I'm with Virgin Media
> ADSL at the moment and I have been having similar issues like yourself
> sense Virgin.net became Virgin Media.
>
> Cheers,
> Amro
> ----- Original Message -----
> From: "James O'Dell" <jamesodell@xxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Thursday, July 05, 2007 8:55 PM
> Subject: [access-uk] Re: Leaving BT
>
>
>> Simon
>>
>> A word of warning: we have found broadband speeds on virgin ADSL to
be
>> very poor, especially at peak times when we have often been
downloading
>> at aorund 20kbps (i.e. three times faster than dial-up). We have
just
>> canceld our virgin contract after less than a week of activation,
only
>> just got out before they switched the phone over to Virgin, which
would
>> have left us in a 12-month contract. Sounds like good value, but in
our
>> experience performance isn't up to much. Am now switching to
Waitrose
>> Broadband, which can't be much worse.
>>
>> Cheers, and good luck.
>>
>> James
>> ----- Original Message -----
>> From: "simon.dowling" <simodowl@xxxxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Thursday, July 05, 2007 5:03 PM
>> Subject: [access-uk] Re: Leaving BT
>>
>>
>>> HI DJ, I TOO AM LEAVING BT, AS A VIRGIN REP CAME ROUND AND ASKED
WHETHER
>>> I WAS HAPPY WITH WHOM I'M WITH.
>>> THEY SAID TO ME NOT TO TELL THEM I WAS MOVING TO ANOTHER PROVIDER,
>>> BECAUSE BT WOULD QUIBLE OVER MY CONTRACT.
>>> INSTEAD THEY SAID TO TELL THEM THAT I WAS MOVING IN TO A SICK
RELATIVE'S
>>> HOUSE TO LOOK AFTER THEM, AND THEY ALREADY HAD A PHONE LINE SO I
>>> WOULDN'T HAVE ANY PROBS WITH THEM.
>>> I MUST SAY VIRGIN WILL SAVE ME MONEY AS THEY WOULD CHARGE ME 20 PER
>>> MONTH FOR BROADBAND AND A PHONE LINE AND CALLS WOULD BE FREE UNLESS
I
>>> PHONED A MOBI.
>>> MY BT COSTS ME ON AVERAGE ABOUT 150 PER QUARTER.
>>> SO AS SOON AS I HAVE PAID THIS BILL I WILL BE CHANGING OVER.
>>> http://www.secretsthatwekeep.com/003
>>> Simon
>>> creator and owner of the winmx4theblind mailing list.
>>> to find out more visit
>>> http://groups.google.com/group/winmx4theblind
>>> Group email address winmx4theblind@xxxxxxxxxxxxxxxx
>>> msn, simodowl@xxxxxxxxxxx
>>> skype, slifinger
>>> ----- Original Message -----
>>> From: "Dj Paddy" <mygroups@xxxxxxxxxxxxx>
>>> To: <access-uk@xxxxxxxxxxxxx>
>>> Cc: <bcab@xxxxxxxxxxxxx>
>>> Sent: Thursday, July 05, 2007 4:33 PM
>>> Subject: [access-uk] Leaving BT
>>>
>>>
>>>> Hi all,
>>>>
>>>> We are leaving BT's pathetic 8mb service and moving to 20mb cable
on
>>>> the 17th of this month.
>>>>
>>>> BT customer options gave us a bit of hassle, saying we'd be lible
for
>>>> the payments remaining on our 18 month contract and that if we
didnt'
>>>> pay it we'd be taken to court, and the usual rhetoric that they
dont'
>>>> guarantee speeds.
>>>>
>>>> The technician who's been helping us with the entire process along
with
>>>> his manager has assured us that this is not the case.
>>>>
>>>> In short, if people do decide to challenge BT for end user
performance
>>>> issues don't take any nonsense, get to speak to somebody who knows
what
>>>> they're talking about, have the call eskaulated to a senior
technician
>>>> and explain you're phoning about throughput.
>>>>
>>>> I'm exhausted by the whole process, 5 engineers, 3 of which where
>>>> broadband engineers who didnt' know they're arse from their elbow
>>>> barring one, countless phone calls, and testing both on BT's part
and
>>>> mine. The amount of hardware including routers, computers, filters
>>>> I've tryed is staggering.
>>>>
>>>> Still, I learnt alot about ADSL! You can't put a price on that
>>>> experience.
>>>>
>>>> Thanks to each and everyone of you that offered advice and
>>>> encouragement.
>>>>
>>>> I even have went as far as to write a 9 page letter to BBC's
watchdog
>>>> as I'm concerned there are quite possibly alot of people out there
>>>> recieving very poor performance and are being fogged off. If
you're
>>>> far away from the exchange or your exchange doesnt' support the
speeds
>>>> and you're well informed about this then fine, but for those that
>>>> aren't...
>>>>
>>>> If anyone wants support concerning DSL and what questions to put to
>>>> unknowledgeable and in my experience patronising staff dont'
hesitate
>>>> to mail me privately and I'll see if I can help out.
>>>>
>>>> Dj Paddy
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