[access-uk] Re: Vodafone Billing for Mobile
- From: "Eleanor Martha Burke" <eleanormarthaburke@xxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 16 Sep 2014 18:17:37 +0100
Excellent points Sean, I will write you off list to say what I will do.
----- Original Message -----
From: Shaun O'Connor
To: access-uk@xxxxxxxxxxxxx
Sent: Tuesday, September 16, 2014 5:47 PM
Subject: [access-uk] Re: Vodafone Billing for Mobile
raise a formal compliant in writing with Vodafone HQ. and keep copies of
correspondence between yourself and them. further it might be useful to advise
them you intend to publish your communications as well. that way there is a
verifiable third party record of anything discussed and it may in turn apply
pressure upon them to reconsider their policy in this regard.
On 16/09/2014 15:57, Eleanor Martha Burke wrote:
Hi there, any of you Vodafone customers receiving audio billing on CD? I
do. This means I am classified as a corporate organisation and there are
multiple names and numbers associated with my Account, though I am the main
account holder. Vodafone tell me they have to do this in order to provide me
with audio billing. I find it very frustrating and over years, well whenever I
ever have the need to speak to Vodafone this issue comes up and I ask them to
stop having me as a corporate customer but they will not. I am going to stop
the audio billing now as it is annoying me intensely. This came to a head this
morning when I received 2 texts from Vodafone, the early one at 7.00am was to
advise me that my delivery would be arriving today etc etc. The second one
came at 9.25am advising that my delivery would arrive between 9-10am!!! Of
course no delivery arrived and I was not expecting one. Thought it was my
luckey day and Vodafone were sending me a present of the iPhone 6 *smile*. At
11.00am I phoned Vodafone. This took up 20 minutes of my time with no
resulition at the end. I asked to be removed from the Corporate billing and I
also asked not to receive the audio billing but it was like talking to a
chocolate tea pot for all the good it did. The situation still remains. Just
interested in other's experiences regarding Vodafone and audio billing.
Eleanor
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PRIVACY IS A BASIC RIGHT - NOT A CONCESSION
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