[access-uk] Re: Virgin.net ISP
- From: "Darren Brewer" <darren.m.brewer@xxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 9 May 2009 11:45:02 +0100
Hi
I don't believe this is an ISP issue, or a problem with your antivirus
software as this would not block safe websites such as the RNIB talking
catalogue.
I would hazard a guess and say that a setting in Internet explorer has been
changed and this maybe stopping the browser giving you access to certain
sites.
You say that you have internet explorer 6. I would try installing internet
explorer 7 as it has several improvements over internet explorer 6 and is
also more secure. If there is indeed a problem with a setting somewhere
then a fresh installation will probably fix this.
It is not recommended that you continue to use internet explorer 6 anymore
as it does have security issues.
Cheers
Darren.
----- Original Message -----
From: "Pele West" <pele.west@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, May 09, 2009 10:51 AM
Subject: [access-uk] Virgin.net ISP
Hi Everyone
Is there anyone who accesses the Internet via virgin.net who could help
me?
I am unable to log into the RNIB Bookstream Service or the Talking Book
catalogue. I can access the Log In page but, when I enter my e-mail
address and
password Internet Explorer times out. I have established that other
people can log in using my details, and I can access other pages on the
RNIB website. I
have tried, without success, to log in on my husband's computer.
I am using Internet Explorer 6 which I know is rather elderly, but it has
not prevented me from accessing lots of other websites.
I have run Superantispyware and Spybot Search and Destroy and fixed all
the problems, as far as I know. I have tried disabling the firewall. I
have not tried
disabling the anti-virus software yet. That might be next.
If someone who uses Virgin.net ISP could contact me off-list, I would be
interested to see if they are having the same problems as I am. The ISP
has to be
Virgin.net, NTLWorld or Blueyonder, or any other Virgin ISPs will not do:
I know that someone going in via NTLWorld is not having these problems.
My address is pele.west@xxxxxxxxxxxxxxx
Thanks
Pele West
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