Good morning Ibrahim! Yes, I'm sure you can help further by describing step by step instructions of what you do when you save the pictures in ITunes right from when you first receive the message in IMessage on your phone, I must have messed up somewhere and now the bad operation has become the default. Perhaps it would be better to take this offlist as this is maybe too specialised for this general list. I leave this assessment up to you! Thanks again for your help. Cheers now, Marie ----- Original Message ----- From: Ibrahim Gucukoglu To: access-uk@xxxxxxxxxxxxx Sent: Monday, January 23, 2012 12:15 AM Subject: [access-uk] Re: Viewing pictures with an IMG extension Hi Marie. I wish I could shed further light on the situation, but I had a little go with photos earlier today sending them between my and my brother’s IPhone and in both instances, we were able to transfer the files to our respective computers using ITunes. I’m really sorry that I cant help you further, perhaps you could find something on a forum or you could alternately ring Apple support, see if they have any answers for you. All the best and good luck, Ibrahim. From: Marie Baisez Sent: Sunday, January 22, 2012 10:41 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Viewing pictures with an IMG extension Hi Ibrahim, When I got the pictures I had the option to save them, this I did and they appear as I thought they would in the photos folder in a subfolder called albums, on my Pod under the title saved photos. I created a new folder in the my picture folder on my laptop thinking it would be a dodle to transfer them there. In ITunes I specified the said folder when asked, but when I open the folder, the pictures are listed in the folder I specified in a subfolder called IPod cache in a file called photo database. The Microsoft photo gallery programme list them with 4 different numbers as it should as there are 4 photos, but Windows doesn't know what programme to use to open them. It says the photo gallery programme might need updating. I checked Microsoft updates and I have them all, they have been all successfully installed and I haven't seen any recently for picture gallery. There is something else wrong I expect because they do not show in ITunes on my device when I plug it on my computer to view its contents through ITunes. The lists of apps, songs and podcasts etc. appear there as they should. I checked to make sure photos are checked to symch. I've checked with a sighted person and I Know the pictures are on my IPod. I'm baffled. Hope you can enlighten me. Thanks for taking the time to help. All the best, Marie ----- Original Message ----- From: Ibrahim Gucukoglu To: access-uk@xxxxxxxxxxxxx Sent: Sunday, January 22, 2012 8:35 PM Subject: [access-uk] Re: Viewing pictures with an IMG extension Hi Marie. Sorry, but your question doesn’t make sense to me, perhaps it’s worded in a confusing way? IMessage is a messaging platform for IPod, IPad and IPhone users. In order to save pictures that are sent to you, you need to save them to your photo gallery on your device, an option you are given when pressing on the action button next to the multimedia message in question. Once the file has been saved to the gallery, it should then become accessible to ITunes and then your computer accordingly. I don't receive that many multimedia messages but I’ll have my brother send me a message to see how this is done and send you step by step instructions. Either way, I believe the messages are saved in the universally accessible and popular JPG format so should not present a challenge for opening in Windows. All the best, Ibrahim. From: Marie Baisez Sent: Sunday, January 22, 2012 4:12 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Viewing pictures with an IMG extension I want to view the pictures sent to me on my IPod via IMessage on my laptop, so far, I haven't found a programme to open them, MS Picture Manager and Picture gallery say they don't support the format. Any idea anyone? I've asked on the specialist list but didn't get any answer, my question probably too basic to be taken seriously there. Any help very much appreciated. Thanks in advance. Cheers now, Marie __________ Information from ESET NOD32 Antivirus, version of virus signature database 6816 (20120122) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 6817 (20120122) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 6817 (20120122) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 6817 (20120122) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com