Eleanor, When the Laptop boots. There's a Boot Menu that will appear. It's hard to give you exact instructions without knowing the system , from the point of not being able to see the screen. I would wait maybe about 15 seconds and press 1, followed by enter. Give it 3 seconds then try this again. If you're lucky this will boot you into Normal mode. I can do this on my machines because I am used to their noises, boot times etc. You can hit alt y for yes, and alt n for no on the User Account Control (UAC). Which is most likely what the prompt is about. Regards, Barry. From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Eleanor Burke Sent: Sunday, October 10, 2010 8:53 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Urgent - Help to Start-Up Laptop Windows 7 Hi I have been driving myself crazy and wonder if anyone would be able to help and if said person would be prepared to call me or give me their number. I have this new laptop. It has Windows 7. My brother got it all up fine and I installed my screen reader. However I tried to update it and it did not work for some reason. I think it all has to do with this permissions thing with Windows 7. Anyway all I want to do is get to basics. I am ot great with keyboard commands and without any magnification and speech, I am useless. Have had to turn off the laptop using on/off switch and now it is starting up in safe mode and I want to get it back to ordinary windows startup and then I want to try again to run narrator. I even had that running at one point and then lost it when I turned off the laptop. I can hit the windows key and then r but then I am getting this thing up about allowing, and there is a yes and a no. I do not even know how to use the keyboard to get it on the yes insead of the default No that it is at. Would really appreciate any help urgently. Many thanks. Eleanor