Hi Steve, Think it's a lay-out problem, probably caused by there being no tags. Page 1 of the statement seems to read OK, but subsequent pages do not. the doc is a table, and the figures seem to read, but the transaction details are not. Think that this is the card company's prob not ours, unless you've got any quick ideas. Richard Godfrey-McKay Tel: (01738) 445 880 Mobile: (07791) 452 593 Please read this special message My partner, Cindy, is losing weight and at the same time, raising money for RNIB. Please go to <http://www.justgiving.com/slimmercindy> www.justgiving.com/slimmercindy to make a generous donation to RNIB and keep her healthy and motivated to lose even more weight.42Lb to date! Thanks for reading this message. Richard _____ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Steve Nutt Sent: 10 February 2008 16:03 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: URGENT HELP WITH CREDIT CARD Hi Richard, What makes their PDF files inaccessible? PDF is normally accessible, with both JAWS and Window-Eyes. All the best Steve _____ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Richard Godfrey-McKay Sent: Sunday 10 February 2008 13:08 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] URGENT HELP WITH CREDIT CARD Hi, I'm currently having a problem explaining to American Express that their new PDF only statement download service isn't accessible. One of their arguments is that they haven't had any other VI people complaining about it. If anyone else has knowledge of this and would be prepared to contact them, please write to me, either on or off list. For convenience, my e-mail is: richard@xxxxxxxxxxxxxxxxxxx Please help if you can. Thanks. Richard Godfrey-McKay Tel: (01738) 445 880 Mobile: (07791) 452 593 Please read this special message My partner, Cindy, is losing weight and at the same time, raising money for RNIB. Please go to <http://www.justgiving.com/slimmercindy> www.justgiving.com/slimmercindy to make a generous donation to RNIB and keep her healthy and motivated to lose even more weight.42Lb to date! Thanks for reading this message. Richard __________ NOD32 2861 (20080209) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com