[access-uk] Re: Trying to get to listen to a programme on BBC
- From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Sat, 22 Aug 2009 14:06:21 +0100
David I have done all of this amd cannot access the programme. I an using
Supernova amd even sent them a screen shot amd they do not know what else to
suggest. I have the latest version of Flash Player amd it all installed fine.
Eleanor
-original message-
Subject: [access-uk] Re: Trying to get to listen to a programme on BBC
From: David Bailes <david_bailes@xxxxxxxxxxx>
Date: 22/08/2009 1:56 PM
Hi Eleanor,
when you go to the page for playing the programme, which was given by Iain as:
http://www.bbc.co.uk/iplayer/episode/b00m69t8/Sunday_Sequence_16_08_2009/
are there any buttons for playing the program? If you press the navigation
quick key b, then that should take you to the play/pause button.
If there aren't any buttons, then as you're using IE8 I assume that you're also
using a recent version of Jaws. The only thing that I can think of is that
you've got an old version of flash player installed.
You should be able to find the version of the flash player by opening the
Manage add-ons dialog which is on the Tools menu. In this dialog, tab to the
list view. Near the top of the list should be Shockwave Flash Object, and the
last bit of info Jaws reads for it is the version number, which should be
version 10 point something.
If necessary you can download the most recent version from:
http://get.adobe.com/flashplayer/
Note that before the link to Agree and install now, there's a check box for
installing the google toobar, which you might want to uncheck.
David.
original message:
David I still cannot hear the programme and I have opened Internet Explorer 8
and gone to Tools and Internet Options. then I have gone to Advanced and
Restore settings, clicked on Apply and then OK. It is still the same. I've also
gone to thank link you gave me and the noise is there. I have the latest Adobie
Flash Player installed.
Eleanor
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