Andy,
I don't think you have a leg to stand on if you try and involve any sort
of
legal argument with this firm. The fact is that you did not check your
change. Had you done it there and then it would not have become an issue,
and the fact you left the shop without doing so means you cannot say
either
way wether you were given the correct amount or not. If they say the till
balanced they will probably have a paper printout of all the transactions
done on the till so you would have a hard job proving otherwise.
Sorry if it sounds harsh, but I think it would be easier to put it down to
experience and to start checking your change every time. There is no
reason
to feel distrusting about anything. They would soon shout if you didn't
pay
them enough, so you should not feel bad about checking they have not made
a
mistake, or indeed tried to rip you off.
Regards,
Mark Threadgold.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of
Andy
Sent: 03 June 2008 19:00
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Trust me with your change
Hi all.
Here is something to encourage some debate and discussion on the list.
Last Saturday, I was dropped off at a local builders merchant and my wife
parked outside while I made a couple of purchases indoors.
I had previously visited the bank and had £60.00, in £20.00 notes in my
pocket.
My modest purchase was under £5.00 so I should have ended up with 2 £20.00
notes,, a £10.00 and a £5.00 note and some loose change.
I left the shop and walked the 15 foot across the pavement and got into
the
car, where my wife was waiting on me and to be perfectly frank I did not
check my change as I'm unable to do this without feeling very distrusting.
An hour or so later, she asked me for some cash and I emptied my pockets.
I found 2 £20.00 notes a £5.00 note and some small change.
We both realised that the shop had not recognized that I had handed over a
£20, mistaking this for a £10 note perhaps.
I agreed to visit the shop today and sort the problem out.
Well,
The man who served me acknowledged that I had indeed given him a £20.00
note
but insisted that in my change he had given me a £10.00 note, a £5.00 note
and some change and added that the till was in balance on Saturday
evening.
So I said to the man that if the missing £10.00 was not in the till, and
not
in my pocket, then it must be in his pocket. Again he stated that he was
quite sure that he gave me the £10.00 amongst my change.
I asked him of the likelihood of loosing a £10.00 note from a pocket
whilst
not loosing a £5.00 note from the same pocket and he admitted that this
was
very unlikely, though confirmed that he had given me the correct change.
I left the shop and this matter bugged me all day. There is no way when
you
receive a £10.00, a £5.00 and some change and put this in separate pockets
that you would loss one note and retain the other . Around 5.00pm I was
getting very angry and telephoned the shop back and advised them of the
above and told them that I wanted my £10.00 back and a note of apology or
I'd be asking my lawyer to contact Consumer Direct tomorrow with a
complaint.
The manager advised that he would telephone me back thirst thing, so I'm
quite interested to just how they will play this thing out. I'm
absolutely
not interested in receiving £10.00 from their petty chas tin. I need some
form of acknowledgement that thy made a mistake.
So, what do you think guy's.
All though's uncomfortable moments when you simply push notes and coins
into
your pocket, feeling that there is something not write but wishing above
everything to be able to trust the person wheo has just served you. Have
I
been doing this all wrong? if so, how do I check my change withough
drawing
attention to myself and looking like a miser,. a Scottish one at that?
Any observations or ideas would be welcomed.
Best wishes.
Andy
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