Hi Theresa >When I ask them where they got my number from (as I'm registered with >Telephone Preference and ex-directory), I'm told that their database >contains all telephone numbers whether they're ex-directory or not. If that is what they said then they are wrong! They will *not* have ex-directory numbers, unless of course your ex-directory number was sold on, by a company that did have it! If you are with BT I suggest you call them on: 150 and if you find them not so helpful insist you are put through to BT age and disability. Regards, Derek e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq