[access-uk] Re: Talking Book Library
- From: "David Russell" <david.russell8@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 8 May 2009 01:17:49 +0100
Hi Gillian
If you want your machine repaired, just return it to RNIB and address it to
the person concerned. I have a PTR1 and sent it to Kevin and it was
returned within two days. You do not necessarily need the original box as
long as it is well packed up. Put a note inside saying what is wrong, and
get proof of postage. My repair only cost £25 and that was less than a year
ago. Mine was my own machine, not an RNIB rental player, but the procedure
is the same.
David
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On Behalf
Of JILLIAN GRANT
Sent: 08 May 2009 01:04
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Talking Book Library
Just to add to this. I have the PTN1 model, which packed in last week. I
was told by someone at RNIB customer services to send it to Kevin Ground. I
phoned back, wishing to speak to him. It's going to be a hassle to send it
back, and wanted to know whether the cost of a repair would be much less
than getting a new player. He wasn't at his desk, so the person I was
speaking to sent him an email asking him to ring me. Over a week later and
I'm still waiting. Drives me crazy. It's not reading any discs I put in.
I can put them in, and then that little tune plays, but it doesn't pick up
the formating, then spits it out saying "improper or damaged disc." I even
tried with a laser cleaner. I know the discs aren't damaged. If I have
time today, will be back on the phone.
Jill.
----- Original Message -----
From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, May 07, 2009 11:03 AM
Subject: [access-uk] Re: Talking Book Library
> Yes, all places seem to be like that these days and we all experience the
> frustration this causes.
>
> --
> Carol
> carol.pearson29@xxxxxxxxxxxxxx
>
> ---- Original Message ----
> From: "ELEANOR BURKE" <eleanorburke@xxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Thursday, May 07, 2009 10:44 AM
> Subject: [access-uk] Re: Talking Book Library
>
>>I would Carol if only I could get through to someone in an
>> authorative position but I cannot. It is a bit like
>> going to the doctor and the receptionist interviewing you
>> and not letting you through to the doctor.
>> Eleanor
>> ----- Original Message -----
>> From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Thursday, May 07, 2009 8:48 AM
>> Subject: [access-uk] Re: Talking Book Library
>>
>>
>>> Yeah, and I'd call them and ask them please to sort it
>>> out ...
>>> --
>>> Carol
>>> carol.pearson29@xxxxxxxxxxxxxx
>>>
>>> ---- Original Message ----
>>> From: "Iain Lackie" <ilackie@xxxxxxxxxxxxxxxxxxxxxxx>
>>> To: <access-uk@xxxxxxxxxxxxx>
>>> Sent: Wednesday, May 06, 2009 5:07 PM
>>> Subject: [access-uk] Re: Talking Book Library
>>>
>>>> David
>>>> I quote from The May New Product Guide.
>>>>
>>>> This new player replaces the popular Plextalk PTN1 and
>>>> heralds a new phase in the development of Daisy. It is
>>>> similar in size and shape to its predecessor but the
>>>> button size and layout has been changed, making them
>>>> easier to distinguish and more intuitive to use. A USB
>>>> port and SD memory card slot provide users with access
>>>> to a wider range of reading material. The built-in
>>>> memory provides an electronic bookshelf where users can
>>>> store their favourite content, and it comes with a 12
>>>> month subscription to RNIB's BookStream book club. It
>>>> also has a text-to-speech programme which further
>>>> expands the range of content that can be accessed.
>>>> I cannot see how it can be claimed that the offer is
>>>> closed.
>>>> Iain
>>>> ----- Original Message -----
>>>> From: "David Russell" <david.russell8@xxxxxxxxxxxx>
>>>> To: <access-uk@xxxxxxxxxxxxx>
>>>> Sent: Wednesday, May 06, 2009 4:51 PM
>>>> Subject: [access-uk] Re: Talking Book Library
>>>>
>>>>
>>>>>
>>>>> Madleen,
>>>>>
>>>>> As I understand it, your final comment is incorrect. I
>>>>> tried to buy the PTX1 together with one year's
>>>>> subscription to the Bookstream Book club but was told
>>>>> that this offer had now closed. I therefore just
>>>>> joined the Bookstream club for £50.
>>>>> Having said that, I read last week in New Products that
>>>>> the offer is still advertised. If I find that it is
>>>>> still current, I will be most displeased with RNIB.
>>>>>
>>>>>
>>>>> David
>>>>>
>>>>> -----Original Message-----
>>>>> From: access-uk@xxxxxxxxxxxxx
>>>>> [mailto:access-uk@xxxxxxxxxxxxx]On Behalf Of Mann,
>>>>> Madleen Sent: 06 May 2009 16:47
>>>>> To: access-uk@xxxxxxxxxxxxx
>>>>> Subject: [access-uk] Re: Talking Book Library
>>>>>
>>>>>
>>>>> Hi
>>>>>
>>>>> It's not just for new members.
>>>>> Ring up talking books and ask I don't know whether you
>>>>> can still be on the pilot project.
>>>>> You might be interested to know, that the RNIB sells
>>>>> the player in combination with the 1 year subscribtion for
>>>>> the rnib booksite/bookclub for
>>>>> £195 too
>>>>>
>>>>> Just thought I'd let you know,
>>>>>
>>>>> Madleen
>>>>>
>>>>> -----Original Message-----
>>>>> From: access-uk@xxxxxxxxxxxxx
>>>>> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
>>>>> Barry Hill
>>>>> Sent: 06 May 2009 16:42
>>>>> To: access-uk@xxxxxxxxxxxxx
>>>>> Subject: [access-uk] Re: Talking Book Library
>>>>>
>>>>> Hi Eleanor
>>>>>
>>>>> I'm a member and this is the first I have heard of it.
>>>>> However, I haven't had time to read 'Read on', so I am
>>>>> at fault there.
>>>>> I was contacted by the talking library some months ago,
>>>>> but it was just to see how I rated the current service
>>>>> - No mention of the new talking book machine.
>>>>>
>>>>> It's a shame that only new members are eligible. I
>>>>> suppose we could cancel
>>>>> then re-join.
>>>>>
>>>>> Cheers
>>>>>
>>>>> Barry
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> ________________________________
>>>>>
>>>>> From: access-uk@xxxxxxxxxxxxx
>>>>> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
>>>>> ELEANOR BURKE
>>>>> Sent: 06 May 2009 3:51 PM
>>>>> To: access-uk@xxxxxxxxxxxxx
>>>>> Subject: [access-uk] Talking Book Library
>>>>>
>>>>>
>>>>> I am wondering how many members on this list use the
>>>>> RNIB Talking Book Library and ow many of those members
>>>>> were contacted about the new type of Talking Book
>>>>> machine which can be used with USB Flash Drive. I
>>>>> understand that there is a pilot going on at present
>>>>> with regard to this machine but equally I understand
>>>>> that no existing member of the library will be
>>>>> entitled to one of these new books, only new members
>>>>> will receive them. For those of
>>>>> you in the pilot, what do you think of the machine and
>>>>> out of interest did the Talking Book Library contact
>>>>> you directly about this pilot scheme or did
>>>>> you hear about it through Read-on, the Talking Book
>>>>> Library CD sent out to members.
>>>>>
>>>>> Eleanor
>>>>>
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