[access-uk] Re: THE TOSHIBA SAGA (LONG SO HIT DEL IF YOU WISH) - was Re: Re: GETTING READY AND EXCITED
- From: "Barry Hill" <bbinc@xxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 4 Nov 2006 08:53:56 -0000
So, as I've no wish to travel abroad, does this mean that I have to buy a
passport just to use as ID for deliveries ?
Barry
----- Original Message -----
From: "Dave Taylor" <dave@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, November 04, 2006 8:20 AM
Subject: [access-uk] Re: THE TOSHIBA SAGA (LONG SO HIT DEL IF YOU WISH) -
was Re: Re: GETTING READY AND EXCITED
Hi,
I've never heard of ID being requested like that before. I can imagine how
annoyed you were about the whole thing. However, it does highlight a wider
point. There are more and more checks of this kind, and I think you must
plan before you make any order now to make sure the card holder who is
buying the order will be present at delivery, and it is absolutely vital
that everybody knows where there own passport is at all times, so Mike
couldhave found his! I'm afraid that's about how we organise ourselves. It
is something we simply have to do, be in charge of our own paperwork and
know exactly where important things are. Every household will have their own
system, what is important is that there is one that works. We've had a few
issues with placing orders since we moved as we weren't recognised at our
new address by credit agencies so some people refused to deal with us!
Cheers
Dave
----- Original Message -----
From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, November 03, 2006 11:38 PM
Subject: [access-uk] THE TOSHIBA SAGA (LONG SO HIT DEL IF YOU WISH) - was
Re: Re: GETTING READY AND EXCITED
> OK, Ray, I thought Toshiba were the greatest too! . . ..
> Here goes, then, with my story!
>
> I scoured the internet for a month or two before settling on a Toshiba
> Satellite Pro A120SE in late September. I looked carefully at the specs,
> not wanting to spend money on changing JAWS so rejecting anything but XP
> Home to be sure everything would/should work well! This narrowed my
> search somewhat all round in fact because I discovered that (in general)
> many of the cheaper range computers offered are with XP Home but,
> increasingly, more are being sold with Windows XP Professional and with
> other slight variations on Windows XP. . .. Finally I had my model and,
> as I could only find the exact match in a couple of places, decided to go
> for it and order, via Toshiba from their agreed seller, which in this case
> was Ingram Micro. (Big Mistake!)
>
> I was given some of the blurb about the user of the card having to live at
> the same address as the goods being ordered and thought that was fine.
> However, I wasn't told all of the story: The computer arrived promptly,
> being delivered by one of my lesser favourite couriers, City Link. I know
> them quite well though and even knew the delivery man when he arrived. He
> asked for the cardholder to produce his driving licence or passport (no
> alternatives appeared acceptable) in person and also to sign the sheet as
> required. Well, Mike was at work, we didn't at that time know where to
> locate the passports easily and had little sighted help available to us
> for some days. The driver refused to either leave the laptop with us or
> to call his depot again, saying he'd already discussed the matter before
> leaving, knowing that he was coming to us and that they had to abide by
> the company's (in this case Ingram Micro's) stipulations! Well, I almost
> had my hands on that computer, yes, almost, and could in fact have taken
> it from him whilst pretending to get Mike!
>
> Yes, it went back and then commenced the battle which is not yet totally
> over! First, I spent all morning the following day ringing Ingram Micro
> and couldn't get a telephone answered anywhere, anyway. I decided not to
> put up with this and contacted the sales person at Toshiba with whom I had
> placed the order. He followed it through and was eventually told that
> they were their rules and no way would they change them. They would agree
> to the computer remaining in the depot for a few days to allow us time to
> find the relevant documents; but by that time I really didn't want to do
> that and, besides, we still had no way of finding them within the next
> week or so, until friends were well and truly back in the swing of things
> after various times away. With reluctance, therefore, we started the
> battle of getting our money back from Toshiba, or rather from Ingram Micro
> via Toshiba. (I was not going to try to call them again and waste my
> time.)
>
> Some days went by before we learned the computer, supposedly, had gone
> missing from City Link's depot! (Surprise, surprise!) They therefore
> wouldn't refund us . . . then suddenly the computer had turned up and
> eventually we were told the money would show back in our account in a
> further ten working days. Well, that long! <GRRR!>
>
> I was also told that Toshiba had now changed that model (as they
> apparently do every month or two) and so it was no longer available but
> they would tell me when something else came out that may be suitable.
> They did tell me, but of course, it didn't have XP Home and they wouldn't
> install it for me!
>
> Eventually we did get most of the money back, but they had taken out a
> charge which we later tracked down to being for delivery. No, they
> weren't getting away with that either! Finally we have had a promise that
> this will also be refunded, but we have yet to see it.
>
> Despite my discussions with Toshiba about their lack of information about
> the terms of purchase when I arranged to buy and the fact that they
> haven't come up with a suitable alternative, they refuse to help any
> further and, with great annoyance, I've closed the door on that one!
>
> We have been staggered at these rather over-cautious safety arrangements
> and certainly consider it unfair that totally blind people have to be put
> in this position. We almost ended up with the Disability Rights
> Commission and I'm certainly "off Toshiba" right now!
>
> I searched and searched again and finally ended up going Roger's route and
> buying a very light weight DELL, albeit that the price was a fair bit more
> and there were a number of hassles in placing that order which I won't
> cover here! With a back problem, I just hope I've perhaps done myself a
> bit of a favour!
>
> I'm also hoping now that we really can enjoy the new laptop with not too
> many more problems, but no doubt I'll be writing for advice here and there
> as I get things set up - so watch this space!
>
> If you've read to the end and can at least identify with all that's gone
> on and feel a sense of annoyance at the lengths some companies are going
> to in order to guard themselves regardless of the cost and inconvenience
> to the customer, then I'm glad I told the story. If you were bored then I
> can only apologise that you didn't press that DEL key <Smile>
>
> Goodnight to all!
>
> --
> Carol
> carol.pearson@xxxxxxxxxxxx
>
>
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