I am glad this sorted your system out. if you have issues like this again, you can also try the following to fix errors such as this. get your windows xp disc, place it in your machine and exit out of the menu that will appear. then press windows key and r and then type sfc /scannow this will check all protected windows files for errors using the xp disc to replace any that are faulty. hth. _____ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Sharon Bowell Sent: 30 October 2011 11:51 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Strange Behaviour of a Computer Martin, Many tanks for helping me with the computer, it wasn't the graphics card, as the other solution worked perfectly. Many thanks once again, and thanks from my youngest daughter too. Sharon From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of martin wilsher Sent: 29 October 2011 19:49 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Strange Behaviour of a Computer ok, this could be one of two things. one, the graphics card is bust, or two, explorer. exe is not loaded. let's try the second one. go to task manager with control shift delete. then to processes tab, then tab to the list of processes and press e until you hear explorer.exe, alt and e on this, and answer yes. then tab back to processes tab and arrow left to applications tab, press alt and n, then alt and b, and shift tab to the file list. back space twice, and press w for windows, press enter, then press e for explorer. press enter. then tab a couple of times until you hear ok. you might find one of two things now, either you are dumped into the desktop, or back into task manager. if the latter, press alt and f4 to get out of that, then alt and m. if this doesn't bring up icons, it probably means your graphics card is bust, or has become unseated, which is a hardware issue. hth. Hope to hear from you soon. From Martin. Email: m.wilsher@xxxxxxxxxxxxxxx my blog about serious issues: adult brown bear lying on his back, paws in the air. <file:///C:\Documents%20and%20Settings\User\My%20Documents\My%20Pictures\dig ital%20photos\bear%20on%20back,%20paws%20up.jpg> http://bigpawedbear.livejournal.com/ my less serious blog, <http://www.tmurphywild.com/> brown bear cub lying on his back with his paws in the air from http://www.tmurphywild.com/ read a view of the world from a bear's eyes, a bear cub's blog at: http://bigpawedbearcub.livejournal.com/ my skype name dobbinequine follow me on Twitter: www.twitter.com/BigPawedBear photo of a polar bear lying on his back in water, with his paws in the air. personal Website: http://www.martin-wilsher.co.uk <http://www.martin-wilsher.co.uk/> _____ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Sharon Bowell Sent: 29 October 2011 19:37 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Strange Behaviour of a Computer Hi, Wonder if anyone can help me. My daughter has a rather strange problem on her computer, and to be honest I'm stuck as to what to do. When I turn it on, Jaws loads fine, but I cannot access anything else, the start menu, desktop, and windows explorer do not respond, and my daughter says the screen is blank, it's on, but showing no icons whatsoever. Windows is loaded, I think, but I am now stuck as to what to do. It's running Windows Xp, I can't remember what version of jaws, as my daughter is sighted I just keep jaws on as a backup in case she gets stuck, like now, smiles. Anyone got any ideas on this. Many thanks. Sharon