Thanks, Steve. I'll let her know.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Steve Nutt
Sent: Tuesday, March 5, 2019 12:57 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Strange Amazon website query using Chrome
What a proper uninstall of Chrome do you mean?
Uninstalling via control panel is not quite enough.
You need to first uninstall, then completely remove the folder "C:\program
files (x86)\Google\Chrome".
Then reinstall, and I believe you would be happy again.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Barry Hill
(Redacted sender "barry.hill3" for DMARC)
Sent: 05 March 2019 09:14
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Strange Amazon website query using Chrome
My friend has uninstalled Chrome several times, but it didn't help.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Jackie
Brown
Sent: Tuesday, March 5, 2019 9:03 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Strange Amazon website query using Chrome
Hi Steve
It's the usual response for everything Steve, that's why I'm dismissive of it
but no matter. I've uninstalled and reinstalled Chrome as I said in my
original message but the problem still persists. I'll just have to use NVDA
for part of my search and return to JAWS once I'm locked into it.
Kind regards,
Jackie Brown
Email: jackieannbrown62@xxxxxxxxx
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Steve Nutt
Sent: 05 March 2019 08:37
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Strange Amazon website query using Chrome
Hi Jackie,
Don't dismiss that response so readily from FS, I feel their pain. It's not
happening for Martin, and it's not happening for me either.
So, what I suggest is you uninstall and reinstall Chrome.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Jackie
Brown
Sent: 05 March 2019 08:22
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Strange Amazon website query using Chrome
Hi Amro
I'm using the latest JAWS 2019 build on a Windows 10 machine. If I open Chrome
and type in something I wish to look for, let's say for argument that it's a
USB pen. When the list of results comes up, I can choose any links relating to
Amazon search results and go there no problem. But it's when I go into Amazon
itself, type in the same search criteria, and select Electronics and Photo from
the dropdown list. Then I'm thrown out to the desktop, and returning to Chrome
brings up those two buttons of restoring pages etc. Martin is running the same
configuration but isn't experiencing this problem. If I use Internet Explorer
or Firefox instead, I don't have the problem. I don't get the problem with
NVDA, but if I report it to S and S, I'll guarantee getting the same 'Hmmm,
this isn't happening here, never heard of that one'.
I just thought it was worth checking with others to see if it's becoming a
common occurrence.
Kind regards,
Jackie Brown
Email: jackieannbrown62@xxxxxxxxx
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Amro Bilal
Sent: 04 March 2019 18:31
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Strange Amazon website query using Chrome
Hi Jackie,
I am not one for swearing but in this case I barely can hold back. FS is really
taking the biscuit of late. Well, I have just tried Amazon with Chrome and Jaws
the latest, and as I suspected it is Jaws what is causing the issue. With NVDA
everything works without a glitch over here, but with Jaws, Chrome crashes
every time like on your system.
I can tell you, the number of times when I must switch to NVDA to complete a
task successfully is getting more by the day. But I will stop here lest I
hijack the thread.
Try to switch either screen reader or browser for the task in hand and
hopefully you will have better luck. Let us know how it goes. I am sorry I
don't have an actual solution to offer.
Best regards,
Amro
On 04/03/2019 05:13 pm, Jackie Brown wrote:
Could anyone throw light on this anomaly for me please?** To leave the list, click on the immediately-following link:-
I'm using primarily Google Chrome on my Windows 10 PC. For the last
week or so, if I launch Amazon from my favourites and type in
something I'm looking for on that website, Chrome throws me out and
back to my desktop. When I then launch Chrome again to start the
whole process over, I am presented with two buttons, restore my
previous session, or open startup pages. This doesn't happen on any
other website, nor does it occur if I search for what I am looking for
in Google which then takes me to a specific Amazon page, it's only if I
search for the item in Amazon's search field that it happens.
I've tried uninstalling and installing Chrome again, but of course it
remembers everything. I've cleared my browsing history and even
performed a Disk Cleanup, to no avail.
Any suggestions appreciated.
Kind regards,
Jackie Brown
Email: jackieannbrown62@xxxxxxxxx
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