Hello Barbara, I tried your suggestion entering username and password in lowercase on the mobile site using my phone with no result, same error message. I know they are correct as I have just logged onto the site with our desktop PC. I have e-mailed the support team, so am waiting for their reply. Thanks for your help. Best wishes, Clive pallett ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq