Hi BJ, I believe Accessible Electronics offer a back up service on their products.Best thing is to contact them. Jim Williams -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of BJ Edwards Sent: 11 June 2012 15:20 To: access-uk Subject: [access-uk] Sonsa Dear all, I have a Sonsa Fuse I got from "Accessible electronics" some six months ago, Apart from being a tad clunky in its operation it has worked fine. However...! when I plug into my laptop it merrily tells me that in "My Music" I have various folders and files containing my music tracks. But when I try to listen to anything "My Music" doesn't seem to exist in the "Files" folder. So, in short, I have a lot of music on the device, but I can't listen to it! Any ideas please?! Thanks, BJ ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq