[access-uk] Re: Some help for my friend please
- From: "Barry Toner" <barry@xxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 3 Dec 2010 14:33:58 -0000
Hi,
First thing to have him try under the circumstances of remote support,
minimal technical background is a System Restore. Have him run this and try
and remember a date when everything was working OK. It could be malware, it
could be a System issue, it could be a thousand things. I'd try rolling
back using System Restore first and take it from there.
Regards,
Barry
Barry Toner
Microsoft Certified Professional
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of Adrien Collins
> Sent: Friday, December 03, 2010 2:15 PM
> To: 'access uk'
> Subject: [access-uk] Some help for my friend please
>
> Hi
>
> My friend is having problems with the internet. It is
> bringing up error messages when he goes on line. I don't
> know exact details but when he looked at the trouble
> shooting section for the windows up-date page, it told him
> to go to tools in internet explorer, then to internet
> options, security, but when he clicks on this nothing
> happens. I guided him to the same place through the control
> panel, and did the same thing but he is still having the
> same problem. It seems as if that part of the control panel
> has got corrupted, how easy is it to fix? I have told him to
> run a system check, it didn't help any suggestions please? I
> have a feeling that this is a more difficult problem. I'm
> not sure that I can fix it myself and my friend isn't as he
> isn't technically minded. He doesn't understand how the
> computer works.
> I think this is one for a pc technician.
>
> Regards
>
> Adrien
>
> You can get me off list at:
> adriencollins22160@xxxxxxxxxxxxxx
>
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